User having a problem with a page in a web application : -...I'm attaching a screenshot of what it looks like.
Me: - Some scripts seem to be cached so you might need to reload the page.
User: - Now that I reloaded the page for the third time it seems to work. Then I tried another case and then it gives me the same response as in the previously attached screenshot.
Me: - Was it in a separate Firefox window?
User: - What do you mean by a separate Firefox Window?

Different professions really speak different languages.