Got call from extremely angry customer, our product is shit and doesn't work. At all. Important customer so I went to visit.

He had the perfect setup, our product to the left, our competitor's to the right.

He connected the Ethernet cable to their product, it worked. He plugged it out and connected to ours... Nothing. Shit.

I started to debug on the premises, took logs, everything. It seemed like our product didn't receive any data at all. What the fuck? Tried everything, debugged low level, still nothing. Sweating as hell.

After two hours I got a strange feeling. So I swapped place, our product to the right, competitor's to the left. Now OUR product worked, competitor's zilch.

THE FUCKING ETHERNET CABLE HAD A GLITCH. IF YOU BENT IT TO THE RIGHT IT WORKED, IF YOU BENT IT TO THE LEFT IT WAS BROKEN.

I had never seen a customer be this embarrassed in my life. He apologized to me, my boss, his boss, the Queen, everyone.

We got the contract.

So, recently, a person in the US was arrested for stalking people.

The evidence was some data from google, a work computer and from a VPN provider.

Let's take a quick look at that VPN provider. It (PureVPN) says on their privacy policy page that they do NOT store logs.

Guess from what VPN provider the FBI got those logs? Yes, PureVPN!

Althouh I'm happy they got this creep off the street, it still means that PureVPN has been lying to its entire customer base.

I personally hope that their reputation will be destroyed now because this should never happen.

A screenshot I took from their privacy policy page is attached below.

Keep your eyes open when choosing a VPN provider!

Four months ago changed a laptop failing hdd and give it back to customer. Today I got a 30 minutes call because the computer "is not like before the repair, it doesn't work well".

*Thinks* Well, s#*@, before the repair the hdd had more than 2000 damaged clusters, which prevented even the os to start

*Says* "Could you describe me the issue?"
....
...
[ basically he was saying that since he started using IE as a browser, he didn't have Google.com set as the first page and that he had to bing it]
...
"When did the 'issue' start, If I may ask?"

>"Two weeks ago. "

Two weeks ago.
Two f*""#ng weeks ago.
Set aside for the nature of the issue, you blame my four months ago repair for a two weeks ago issue?
"The computer was better before"?
THAT F###ING MACHINE WAS LIKE A BURNING HOUSE - I RESCUED DATA FOR 2 DAYS JUST BEFORE THE HDD STARTED TO CRANK AT EVERY SPIN - I REBUILT IT TO GIVE IT YOU BACK FULLY WORKING AFTER YOU USED AS A FOOTBALL, AND NOW YOU BLAME ME BECAUSE THE
BROWSER ISN'T SETTED AS YOU LIKE

No,seriously, is like I rebuilt a burned house from scrap and now the owner blames me because in the kitchen sink the hot water tap is on the right side instead of the left side.
Seriusly, wtf.

Last day on the contract from hell. I'd written a project with one other person in our spare time that performed a critical business function. The following conversation was had between myself, the job thief who was handed my job and their manager, with the 10 other IBM GS "dev domain experts" assigned to that team sitting silently on zoom:

Moi: hey all, what seems to be the problem?
JT: how to update the java for requirement?
Moi: I would assume a text editor, have you tried intellij
JTM: she's talking about ticket BS-101, the data is wrong
Moi: ah, well, you might want to fix that
JT: how to fix?
Moi: update the database and update the logic that depends on it
JTM: what changes are those?
Moi: the ones described in the ticket, I would assume, I'm no longer on that project
JTM: didn't you write this application?
Moi: yes.
JTM: ok, so do you know how to fix the issue?
Moi: definitely
JTM: ok... ... Can you tell us how to fix it?
Moi: yes.
*The sound of silence*
JTM: *will* you tell us?
Moi: I would, but I'm already off the clock, and as of an hour ago I no longer have a contract. And even if I did, I don't have a contract or authorization to work on that system. I'm not actually being paid for this call.
JTM: ... What are we going to do about this?
Moi: I have no idea
JTM: ok, so we can look at getting a 1 month contract to support this
Moi: I'm sure our firm has someone who can definitely help you out
JTM: *heavy raging* ... Can you do the work?
Moi: Unfortunatley, I'm already committed to a new contract at another customer. I also don't do one month contracts. I'm an engineer, not a car wash employee
JTM: well, I don't understand how you can just leave us in the lurch like this?!
Moi: well, respectfully, it was your decision to cut me from the budget because you thought you were close enough to end of the project to get it across the line with junior resources.
Interjecting-JT: I am senior!
Moi: Right. So, basically, you took ownership of the product before go live. We advised against it, in writing, numerous times. We also notified you that we would not carry a bench, so the project resources are now working on other things. We can provide you with new resources for a minimum 6 month duration who can help you out. Also, since we've cycled out, our rate has increased per the terms of our MSA.
JTM: we don't have budget for that! How are we supposed to do this?!
Moi: *zoom glare at JT* that question is more appropriate for your finance officer and the IT director. I can send a few emails and schedule a call with your account representative and the aforementioned individuals so you can hash this out.

-_---------------
I'm free! 🥳 That said, still plenty of residual fodder I need to get out of my system on these guys. Might need to start my own Dilbert.

At customer site with my boss.

Boss: let's check this code which is not working

Me: ok (starting the debugging session)

I found this code, which was failing during the writing on disk for some reasons.

try
{
....
writer.writeline(some data);
....
}
catch(Exception ex)
{
....
}

Boss: ok it fails to write data but we need to, let's manage it like this:

try
{
....
writer.writeline(some data);
....
}
catch(Exception ex)
{
writer.writeline(some data);
....
}

Just had a customer complain that the website didn't work in Microsoft Edge. After a WordPress update and slight CSS correction everything was fine. Then backend got a hold of us kindly asking "What the effervescent F*** is going on with that website"

Apparently it loads half a gig of data from our servers with each visit, we made the website and host it but we did not cause this. Further inspection shows that it's all images.

Me and the youngest (and possibly brightest) guy in the bunch view the PHP to try and control the amount of posts loading when visiting the start page as a means of controlling this issue.

We soon reached a conclusion we didn't expect, everything was in one post..........

Arghhh, rant time :|

So yesterday I completed a database migration of 167,000 products from an old ecommerce system to a new one. Everything was brought over, orders, customer addresses, everything, really chuffed :)

The only thing the client picked up on was the lack of his spammy "meta keywords" data that I intentionally did not import. I mean the tag isn't used and a list of 40 comma separated random words you'd like to rank for isn;t going to help the sites SEO on bit.

Anyway, the client is now moaning a lot and insisting I add them in. Even after I explained that the meta keywords is gone for good reasons he insists on keeping the data.

Soooo, pointless :|

(note the tags for the sake of satire :) )

Storytime!

This customer comes in and practically throws a computer on the counter.

Customer: This computer isn't working. I've ran the diagnostics and it says it's software. *places a dvd case with a 32 bit Windows 7 disk in it on the counter* It had Windows 10 on it, but I want Windows 7 on it.

Me: Well, you may have issues with the drivers if you put Windows 7 on it--

Customer: I don't care, I just want Windows 7.

Me: You SHOULD care. That means no wifi, no display, no mouse... Windows 7 doesn't like Windows 10 hardware.

Customer: Then... check to see Windows 7 compatibility!

Me: Alright.... *makes notes to check for Windows 7 compatibility*

Me: So has this Windows 7 been used before?

Customer: Yes, it has.

Me: On how many computers?

Customer: I've installed it on two computers and it works just fine.

Me: That's weird because Windows license keys are for one computer only. Are both of them connected to the internet?

Customer: Yes.

Me: Well, okay then... *finishes up ticket*

Customer: I work in this field and I just don't understand why they don't come with the disks anymore. How much is a Windows 10 disk?

Me: *gives price*

Customer: And do you have any?

Me: Let me check *I go to where they are, find some and come back out*

Me: Unfortunately we're out at the moment and would have to special order some back in.

Customer: OK. So then how much to fix this computer?

Me: *price of installing Windows and backing up data*

Customer: That's halfway to the price of a new one of these!

Me: Well yes, an HP at Walmart... But you do have that option if you want to take it.

Customer: Well, why does it cost that much?

Me: Well, it's $labor1 to install Windows, $labor2 to do some basic setup and drivers, and $labor3 to backup and restore data.

Customer: Oh, well I don't want data.

Me: Okay, well then it would be $total - $labor3

Customer: ...Okay, fine

Me: *updates the ticket*

When she finally left I put it on the bench and the first message said "SMART ERROR." I then did 4 different tests that said "lol, the hard drive is failing."

If you "worked in this field," you would know that a SMART error is hard drive related.

If you worked in this field, you would know that Windows is only a 1PC license, so why are you lying about installing it with no issues on other computers?

If you worked in this field, you would know you would want a 64bit Windows on your computer.

If you worked in this field, you would know how to find a Windows 10 installation media online.

If you worked in this field, you would know that HPs are not good computers to get.

IF YOU FUCKING WORKED IN THIS FIELD YOU WOULDN'T BE SUCH A FUCKING CUNT.

I have to let it out. It's been brewing for years now.

Why does MySQL still exist?

Really, WHY?!
It was lousy as hell 8 years ago, and since then it hasn't changed one bit. Why do people use it?

First off, it doesn't conform to standards, allowing you to aggregate without explicitly grouping, in which case you get god knows what type of shit in there, and then everybody asks why the numbers are so weird.

Second... it's $(CURRENT_YEAR) for fucks sake! This is the time of large data sets and complex requirements from those data sets. Just an hour through SO will show you dozens of poor people trying to do with MySQL what MySQL just can't do because it's stupid.

Recursion? 4 lines in any other large RDBMS, and tough luck in MySQL. So what next? Are you supposed to use Lemograph alongside MySQL just because you don't know that PostgreSQL is free and super fast?

Window functions to mix rows and do neat stuff? Naaah, who the hell needs that, right? Who needs to find the products ordered by the customer with the biggest order anyway? Oh you need that actually? Well you should write 3-4 queries, nest them in an incredibly fucked up way, summon a demon and feed it the first menstrual blood of your virgin daughter.

There used to be some excuses in the past "but but but, shared hosting only has MySQL". Which was wrong by the way. This was true only for big hosting names, and for people who didn't bother searching for alternatives. And now it's even better, since VPS and PaaS solutions are now available at prices lower than shared hosting, which give you better speed, performance and stability than shared hosting ever did.

"But but but Wordpress uses MySQL" - well then kill it! There are other platforms out there, that aren't just outrageously horrible on the inside and outside. Wordpress is crap, and work on it pays crap. Learn Laravel, Symfony, Zend, or even Drupal. You'll be able to create much more value than those shitty Wordpress sites that nobody ever visits or pay money on.

"But but but my client wants some static pages presented beside their online shop" - so why use Wordpress then? Static pages are static pages. Whip up a basic MVC set-up in literally any framework out there, avoid MySQL, include a basic ACL package for that framework, create a controller where you add a CKEditor to edit page content, and stick a nice template from themeforest for that page and be done with that shit! Save the mock-up for later use if you do that stuff often. Or if you're lazy to even do that, then take up Drupal.

But sure, this is going a bit over the scope. I actually don't care where you insert content for your few pages. It can be a JSON file for all I care. But if I catch you doing an e-commerce solution, or anything else than just text storage, on MySQL, I'll literally start re-assessing your ability to think rationally.

Worst meeting I’ve been in?

Transitioning from an old system, the CEO said “We will transition on June 30th of next year or … heads … will … roll.”

Everyone knew what ‘heads will roll’ meant.

I wasn’t particularly worried because 90% of my work would be completed by December, the rest would be completed by the users (data transfers, etc.). Realistically, no reason we couldn’t transition by April or May.

June 15th comes around – CEO calls a meeting (managers, VPs, kind of a big deal) because we’re nowhere close to turning on the new system. Needless to say, I was a bit nervous, but my part had been done since November. I worked late nights, weekends, early mornings…I killed myself making sure the system was 100% ready.
CEO starts asking the different managers about what is taking so long…
Mgr-1: ”Well, we aren’t easily able to map our old customer records into the new system. The new system is too hard to use and taking a long time.”
Mgr-2: “We can’t reconcile until the customer records are in the database.”
Mgr-3: “We can’t proof the purchase orders until the customer accounts are reconciled.”
The ‘waiting on him/her’ excuse went around the room.
At this point, couple of the VPs look over at me …I felt like I just turned white …oh crap…I’m going to get fired because all these –bleep-holes just threw me under the bus.
CEO listens…nods…looks at my boss..
CEO: “OK, move the due date out 6 more months. Have your team help out in any way they can. I want this new system working correctly no matter how long it takes. If we need to move the date again, we just do.”

Part of me was relieved, other part was looking for a flame thrower. I worked myself to the bone, risked my marriage (in hindsight, I was not a nice person to her during that time), probably had an ulcer, and these sorry excuse for human beings dragged their asses for months and there was zero accountability.

That meeting was over 15 years ago and it bothered me so much I still remember the CEO was wearing a green button up shirt, khaki pants, and drinking coffee from a Break Time coffee cup.

Upside? Over the next couple of years, every one of those managers either quit or got fired.

I guess that is what you get for bringing up security issues on someones website.

Not like I could read, edit or delete customer or company data...

I mean what the shit... all I did was try to help and gives me THIS? I even offered to help... maybe he got angry cause I kind of threw it in his face that the whole fucking system is shit and that you can create admin accounts with ease. No it's not a framework or anything, just one big php file with GET parameters as distinction which function he should use. One fucking file where everything goes into.

A customer did send a 3GB+ .txt file to the database guy in my office. He (senior dev) starts ranting about how he should handle this since his tools failed to do whatever he had to with this data.
After seeing him struggle some time I did a short search (I'm apprentice since 4 months) and then told him to use "split -l".

Although this is gonna sound like bullshit, this happened to me for real. Since that moment I use even more backup services AND I regularly check EVERYTHING.

Had a backup of my important data (still used mainstream services back then) on:

- Hotmail email attachments
- Google Drive
(Both link to another email account).
- A few data backup services
- DVD
- USB
- External HDD.

I wanted to copy some backup data over again:

1. Walk to my staple of HDD's, tried to grab it, somehow missed and knocked the whole fucking pile over. HDD broken.

2. Well fuck, let's go put some of my clothes in the washing machine for clean clothes at study/monday. After this shit being in the washing machine for just a few minutes, I realized my backup USB stick was in one of my pockets, in the washing machine. FUCK. Couldn't stop it so I waited till the end, tried it and well, it wasn't working at all anymore.
Fuck my fucking life slightly right now.

3. *remembers about the backup disc*. I forgot to keep it in its case, very deep scratches and so on, unreadable. FUCKING FUCK.

4. Right, I still have those online services! *tries to login to all of them (including hotmail/gdrive) but forgot the password. Well, let's login to my backup account then (hadn't used that one in years). Account was suspended for some reason.
Started to get really anxious because every online backup service was linked to that email address.
Contacted customer support. They really couldn't restore it because of some issues they weren't allow to tell me. Sorry but I couldn't retain access.

5. Well this is fucked up. Couldn't get into any of the backup/hotmail/gdrive accounts anymore.
I tried contacting their support but never got any replies.

This was the moment I realized I fucked up big fucking time because damn, this stuff at this level hardly happens to anyone.

FUCK.

My mobile phone provider called me and offered me a new contract containing more data volume.
Customer service: 'Your current contract has only 1.5GB data volume. That's not much. With this you can only send 1 or 2 pictures and that's it.'
Me: 'What kind of pictures do you use / send? 😨'

ARE YOU FUCKING KIDDING ME. I SPEND HOURS INVESTIGATING INCOMING & OUTGOING DATA. I CHECKED ALL THE CODE, I EVEN TEAMVIEWED A CUSTOMER WHICH WAS HAVING SOME ISSUES WITH MY APP.

TURNS OUT I FORGOT A FUCKING '/' IN MY FUCKING CODE. WHICH MEANS THE HOLE GODDAMN API URL MAKES NO SENSE.

WHY THE FUCK DO I ALWAYS OVERCOMPLICATE SHIT LIKE THIS.

FUCK

Our website once had it’s config file (“old” .cgi app) open and available if you knew the file name. It was ‘obfuscated’ with the file name “Name of the cgi executable”.txt. So browsing, browsing.cgi, config file was browsing.txt.
After discovering the sql server admin password in plain text and reporting it to the VP, he called a meeting.
VP: “I have a report that you are storing the server admin password in plain text.”
WebMgr: “No, that is not correct.”
Me: “Um, yes it is, or we wouldn’t be here.”
WebMgr: “It’s not a network server administrator, it’s SQL Server’s SA account. Completely secure since that login has no access to the network.”
<VP looks over at me>
VP: “Oh..I was not told *that* detail.”
Me: “Um, that doesn’t matter, we shouldn’t have any login password in plain text, anywhere. Besides, the SA account has full access to the entire database. Someone could drop tables, get customer data, even access credit card data.”
WebMgr: “You are blowing all this out of proportion. There is no way anyone could do that.”
Me: “Uh, two weeks ago I discovered the catalog page was sending raw SQL from javascript. All anyone had to do was inject a semicolon and add whatever they wanted.”
WebMgr: “Who would do that? They would have to know a lot about our systems in order to do any real damage.”
VP: “Yes, it would have to be someone in our department looking to do some damage.”
<both the VP and WebMgr look at me>
Me: “Open your browser and search on SQL Injection.”
<VP searches on SQL Injection..few seconds pass>
VP: “Oh my, this is disturbing. I did not know SQL injection was such a problem. I want all SQL removed from javascript and passwords removed from the text files.”
WebMgr: “Our team is already removing the SQL, but our apps need to read the SQL server login and password from a config file. I don’t know why this is such a big deal. The file is read-only and protected by IIS. You can’t even read it from a browser.”
VP: “Well, if it’s secured, I suppose it is OK.”
Me: “Open your browser and navigate to … browse.txt”
VP: “Oh my, there it is.”
WebMgr: “You can only see it because your laptop had administrative privileges. Anyone outside our network cannot access the file.”
VP: “OK, that makes sense. As long as IIS is securing the file …”
Me: “No..no..no.. I can’t believe this. The screen shot I sent yesterday was from my home laptop showing the file is publicly available.”
WebMgr: “But you are probably an admin on the laptop.”
<couple of awkward seconds of silence…then the light comes on>
VP: “OK, I’m stopping this meeting. I want all admin users and passwords removed from the site by the end of the day.”

Took a little longer than a day, but after reviewing what the web team changed:
- They did remove the SQL Server SA account, but replaced it with another account with full admin privileges.
- Replaced the “App Name”.txt with centrally located config file at C:\Inetpub\wwwroot\config.txt (hard-coded in the app)
When I brought this up again with my manager..
Mgr: “Yea, I know, it sucks. WebMgr showed the VP the config file was not accessible by the web site and it wasn’t using the SA password. He was satisfied by that. Web site is looking to beat projections again by 15%, so WebMgr told the other VPs that another disruption from a developer could jeopardize the quarterly numbers. I’d keep my head down for a while.”

I wonder why banks are always so terribly insecure, given how much money there's for grabs in there for hackers.

Just a while ago I got a new prepaid credit card from bpost, our local postal service that for some reason also does banking. The reason for that being that - thank you 'Murica! - a lot of websites out there don't accept anything but credit cards and PayPal. Because who in their right mind wouldn't use credit cards, right?! As it turns out, it's pretty much every European I've spoken to so far.

That aside, I got that card, all fine and dandy, it's part of the Mastercard network so at least I can get my purchases from those shitty American sites that don't accept anything else now. Looked into the manual of it because bpost's FAQ isn't very clear about what my login data for their online customer area now actually is. Not that their instruction manual was either.

I noticed in that manual that apparently the PIN code can't be changed (for "security reasons", totally not the alternative that probably they didn't want to implement it), and that requesting a forgotten PIN code can be done with as little as calling them up, and they'll then send the password - not a reset form, the password itself! IN THE FUCKING MAIL.

Because that's apparently how financial institutions manage their passwords. The fact that they know your password means that they're storing it in plain text, probably in a database with all the card numbers and CVC's next to it. Wouldn't that be a treasure trove for cybercriminals, I wonder? But YOU the customer can't change your password, because obviously YOU wouldn't be able to maintain a secure password, yet THEY are obviously the ones with all the security and should be the ones to take out of YOUR hands the responsibility to maintain YOUR OWN password.

Banking logic. I fucking love it.

As for their database.. I reckon that that's probably written in COBOL too. Because why wouldn't you.

Actual rant time. And oh boy, is it pissy.

If you've read my posts, you've caught glimpses of this struggle. And it's come to quite a head.

First off, let it be known that WINDOWS Boot Manager ate GRUB, not the other way around. Windows was the instigator here. And when I reinstalled GRUB, Windows threw a tantrum and won't boot anymore. I went through every obvious fix, everything tech support would ever think of, before I called them. I just got this laptop this week, so it must be in warranty, right? Wrong. The reseller only accepts it unopened, and the manufacturer only covers hardware issues. I found this after screaming past a pretty idiotic 'customer representative' ("Thank you for answering basic questions. Thank you for your patience. Thank you for repeating obvious information I didn't catch the first three times you said it. Thank you for letting me follow my script." For real. Are you tech support, or emotional support? You sound like a middle school counselor.) to an xkcd-shibboleth type 'advanced support'. All of this only to be told, "No, you can't fix it yourself, because we won't give you the license key YOU already bought with the computer." And we already know there's no way Microsoft is going to swoop in and save the day. It's their product that's so faulty in the first place. (Debian is perfectly fine.)

So I found a hidden partition with a single file called 'Image' and I'm currently researching how to reverse-engineer WIM and SWM files to basically replicate Dell's manufacturing process because they won't take it back even to do a simple factory reset and send it right back.

What the fuck, Dell.

As for you, Microsoft, you're going to make it so difficult to use your shit product that I have to choose between an arduous, dangerous, and likely illegal process to reclaim what I ALREADY BOUGHT, or just _not use_ a license key? (Which, there's no penalty for that.) Why am I going so far out of my way to legitimize myself to you, when you're probably selling backdoors and private data of mine anyway? Why do I owe you anything?

Oh, right. Because I couldn't get Fallout 3 to run in Wine. Because the game industry follows money, not common sense. Because you marketed upon idiocy and cheapness and won a global share.

Fuck you. Fuck everything. Gah.

VS Code is pretty good, though.

You know side projects? Well I took on one. An old customer asked to come and take over his latest startups companys tech. Why not, I tought. Idea is sound. Customer base is ripe and ready to pay.

I start digging and the Hardware part is awesome. The guys doing the soldering and imbedded are geniuses. I was impressed AF.

I commit and meet up with CEO. A guy with a vision and sales orientation/contacts. Nice! This shit is gonna sell. Production lines are also set.

Website? WTF is this shit. Owner made it. Gotta give him the credit. Dude doesn't do computers and still managed to online something. He is still better at sales so we agree that he's gonna stick with those and I'll handle the tech.

I bootstrap a new one in my own simplistic style and online it. I like it. The owner likes it. He made me to stick to a tacky logo. I love CSS and bootstrap. You can make shit look good quick.

But I still don't have access to the soul of the product. DBs millions rows of data and source for the app I still behind the guy that has been doing this for over a year.

He has been working on a new version for quite some time. He granted access to the new versions source, but back end and DB is still out of reach. Now for over month has passed and it's still no new version or access to data.

Source has no documentation and made in a flavor of JS frame I'm not familiar with. Weekend later of crazy cramming I get up to speed and it's clear I can't get further without the friggin data.

The V2 is a scramble of bleeding edge of Alpha tech that isn't ready for production and is clearly just a paid training period for the dev. And clearly it isn't going so well because release is a month late. I try to contact, but no reaction. The owner is clueless.

Disheartening. A good idea is going to waste because of some "dev" dropping a ball and stonewalling the backup.

I fucking give him till the end of the next week until I make the hardware team a new api to push the data and refactor the whole thing in proper technologies and cut him off.

Please. If you are a dev and don't have the time to concentrate on the solution don't take it on and kill off the idea. You guys are the key to making things happening and working. Demand your cut but also deserve it by delivering or at least have the balls to tell you are not up for it.

===rant

So I have been freelancing as web developer for 5 years. I was also playing basketball professionally so I was only working part-time, building websites here and there, small android apps to learn the job and I was also reading a lot to challenge my brain.

When I stopped playing basketball about a year ago, I thought I would really enjoy coding full time so I pursued a job.

With no formal education and just a basketball background on paper, in the collapsed Greek economy, as you may assume chances of landing a job are minimal.

After about 40 resumes sent I only got an internship. It was a 4 month, part-time, no pay deal, and then the company would decide if they would like to hire me later.

The company had 4 employees and they are one of the largest software distribution businesses in my area. They resell SaaS bought from a third company, bundled with installation support, initial configuration, hardware support, whatever a client may need.

I was the only one with any ability to code whatsoever. The other people were working mostly on customer support with the occasional hardware repair.

After the 4 month period they owner (small company, owner was also manager and other roles) told me that they are very happy with my work and would like to keep me part-time with minimum pay.

Just to give you and idea if the amounts of money involved, in Greece, after taxes, my salary was 240euros per month. And the average cost of surviving (rent, cheapest food possible, no expenses on anything but super basics) is about 600euros.

I told him I needed more to live and he told me ok, we will reevaluate a few months later, at the end of May 2017.

I just accepted it without having many options. The company after all was charging clients 30euros per hour for my projects so I kept thinking that if I worked a lot and delivered consistently I would get a full time job and decent money.

And I delivered. In the following months I made a Magento extension, some WordPress themes, a C# application to extract data from the client's ERP and import it to a third application, a click to call application to use Asterisk to originate calls from the client's ERP, a web application to manage a restaurant's menu and many more small projects. Whatever they asked, I delivered.

On time, version controlled, heavily documented solutions (my C# ones are not exactly masterpieces but it was my first time with the language and windows).

So when May ended I was pretty excited to hear they wanted to keep me full time. I worked hard for it, I was serious, professional, I tried a lot to learn things so I can deliver, and the company recognized that. YAY.

So the time comes to talk money. The offer was 480euros per month. Double my part-time pay, minimum wage. I asked for about 700. Manager said it's hard but I will see what I can do. So we agreed to keep the deal for June while they are working on a better offer.

During the first half of June I finished my last project, put all my work on a nice folder with a nice readme on every project's directory, with their version control and everything.

The offer never improved, so I said no deal, and as of today, I am jobless.

I am stressed as fuck and excited as fuck at the same time.

I will do my best to survive in the shitstorm that is called Greece.

Bring it on.

At the data restaurant:
Chef: Our freezer is broken and our pots and pans are rusty. We need to refactor our kitchen.
Manager: Bring me a detailed plan on why we need each equipment, what can we do with each, three price estimates for each item from different vendors, a business case for the technical activities required and an extremely detailed timeline. Oh, and do not stop doing your job while doing all this paperwork.
Chef: ...
Boss: ...

Some time later a customer gets to the restaurant.
Waiter: This VIP wants a burguer.
Boss: Go make the burger!
Chef: Our frying pan is rusty and we do not have most of the ingredients. I told you we need to refactor our kitchen. And that I cannot work while doing that mountain of paperwork you wanted!
Boss: Let's do it like this, fix the tech mumbo jumbo just enough to make this VIP's burguer. Then we can talk about the rest.

The chef then runs to the grocery store and back and prepares to make a health hazard hurried burguer with a rusty pan.
Waiter: We got six more clients waiting.
Boss: They are hungry! Stop whatever useless nonsense you were doing and cook their requests!
Cook: Stop cooking the order of the client who got here first?
Boss: The others are urgent!
Cook: This one had said so as well, but fine. What do they want?
Waiter: Two more burgers, a new kind of modern gaseous dessert, two whole chickens and an eleven seat sofa.
Chef: Why would they even ask for a sofa?!? We are a restaurant!
Boss: They don't care about your Linux techno bullshit! They just want their orders!
Cook: Their orders make no sense!
Boss: You know nothing about the client's needs!
Cook: ...
Boss: ...

That is how I feel every time I have to deal with a boss who can't tell a PostgreSQL database from a robots.txt file.
Or everytime someone assumes we have a pristine SQL table with every single column imaginable.
Or that a couple hundred terabytes of cold storage data must be scanned entirely in a fraction of a second on a shoestring budget.
Or that years of never stored historical data can be retrieved from the limbo.
Or when I'm told that refactoring has no ROI.
Fuck data stack cluelessness.
Fuck clients that lack of basic logical skills.

Not exactly a security bug, but there was a company that made a Django app for some internal work and later open sourced it. I was browsing through the code and I saw that the config file had an IP address and a hashed password for the database credentials

When I tried to use them, I was able to login directly to their read replica RDBMS, I had access to all their customer data (including phones & home addresses)
Being the saint I am, I informed them of the ignorance made by their developer and was presented with some cool swag.

Customer : c
Me : m

*Few weeks ago*
C: the server is slow, it sometimes takes 7 seconds before I see our data

(the project is 7+ years old and wasn't written by someone who is very good in SQL)

M: yeah I see that, our servers are busy with this one "process" (SQL query)
C: make it faster
M: well that's possible but it will take a few days (massive SQL spaghetti that I first have to untangle)
C: 😡 nvm then

*Yesterday*
C: server is down !
M: 🤔 *loads data from server and waits ~ 7 seconds*
M: Well what's the problem?
C: I need the data but it's so slow

WELL YOU MINDLESS IMBECILE... If something is slow it doesn't mean our god damn production server is down !
That just means that you have to give us a day or two so we can optimise the (ALSO BY YOUR REQUEST) rushed project... And save you YOUR money that YOU waste on the processing time on our server...

My team was sharing an API key to our company's microservice containing all our customer data.

I say "was" because one team member accidentally published the key online so the security team disabled our key and won't give us a new one.

I don't know whether to laugh or cry

Long story short, I'm unofficially the hacker at our office... Story time!

So I was hired three months ago to work for my current company, and after the three weeks of training I got assigned a project with an architect (who only works on the project very occasionally). I was tasked with revamping and implementing new features for an existing API, some of the code dated back to 2013. (important, keep this in mind)

So at one point I was testing the existing endpoints, because part of the project was automating tests using postman, and I saw something sketchy. So very sketchy. The method I was looking at took a POJO as an argument, extracted the ID of the user from it, looked the user up, and then updated the info of the looked up user with the POJO. So I tried sending a JSON with the info of my user, but the ID of another user. And voila, I overwrote his data.

Once I reported this (which took a while to be taken seriously because I was so new) I found out that this might be useful for sysadmins to have, so it wasn't completely horrible. However, the endpoint required no Auth to use. An anonymous curl request could overwrite any users data.

As this mess unfolded and we notified the higher ups, another architect jumped in to fix the mess and we found that you could also fetch the data of any user by knowing his ID, and overwrite his credit/debit cards. And well, the ID of the users were alphanumerical strings, which I thought would make it harder to abuse, but then realized all the IDs were sequentially generated... Again, these endpoints required no authentication.

So anyways. Panic ensued, systems people at HQ had to work that weekend, two hot fixes had to be delivered, and now they think I'm a hacker... I did go on to discover some other vulnerabilities, but nothing major.

It still amsues me they think I'm a hacker 😂😂 when I know about as much about hacking as the next guy at the office, but anyways, makes for a good story and I laugh every time I hear them call me a hacker. The whole thing was pretty amusing, they supposedly have security audits and QA, but for five years, these massive security holes went undetected... And our client is a massive company in my country... So, let's hope no one found it before I did.

I swear to god, I'm going to track down the dipshit who just made my day hilariously painful.

So here I am, finishing up this project that's been going on for what feels like an eternity, when I get an email "why doesn't order X show up in this other system?".

I mean, it's a common thing they can take 15 minutes to push across, so the usual quick glance and what do you know, it's just sitting there as if it's waiting to be pushed through, than an hour later... it's still there, so I start digging, maybe a data issue, nope looks all good, customer details, payment details, products...

just another order, jump on the logs and all looks fi......... wait.... why does this postcode have 3 digits and not 4 , Australia has 4 digit postal codes fyi, looks at order again, 3 digits, look at log, 3....hold on why's it only 3 digits, checks code, handled as string... ok..... where the fuck would it drop a digit.... frontend requires 4 digits, validation requires 4 digits... how the fuck did you get 3 digits in... I can't see anything anywhere that logically makes sense for this🤔

Drops address into google and it's a postcode starting with 0.

Jumps on DB and the fucker is an int in the postcode table. For all you playing at home 0123 <> 123

I don't know if I should feel bad, or impressed, it's been 7 years since this table was created, and 7 years before someone managed to live in one of these parts of the country with a leading 0.

QA didn't spot this years ago,
No one tested this exact scenario,
The damn thing isn't even documented as a required delivery area, but here we are!

Kudos good sir, you broke it! 🤜 🤛
You sir may get your order now!

Yesterday the web site started logging an exception “A task was canceled” when making a http call using the .Net HTTPClient class (site calling a REST service).

Emails back n’ forth ..blaming the database…blaming the network..then a senior web developer blamed the logging (the system I’m responsible for).

Under the hood, the logger is sending the exception data to another REST service (which sends emails, generates reports etc.) which I had to quickly re-direct the discussion because if we’re seeing the exception email, the logging didn’t cause the exception, it’s just reporting it. Felt a little sad having to explain it to other IT professionals, but everyone seemed to agree and focused on the server resources.

Last night I get a call about the exceptions occurring again in much larger numbers (from 100 to over 5,000 within a few minutes). I log in, add myself to the large skype group chat going on just to catch the same senior web developer say …
“Here is the APM data that shows logging is causing the http tasks to get canceled.”

FRACK!

Me: “No, that data just shows the logging http traffic of the exception. The exception is occurring before any logging is executed. The task is either being canceled due to a network time out or IIS is running out of threads. The web site is failing to execute the http call to the REST service.”

Several other devs, DBAs, and network admins agree.

The errors only lasted a couple of minutes (exactly 2 minutes, which seemed odd), so everyone agrees to dig into the data further in the morning.

This morning I login to my computer to discover the error(s) occurred again at 6:20AM and an email from the senior web developer saying we (my mgr, her mgr, network admins, DBAs, etc) need to discuss changes to the logging system to prevent this problem from negatively affecting the customer experience...blah blah blah.

FRACKing female dog!

Good news is we never had the meeting. When the senior web dev manager came in, he cancelled the meeting.

Turned out to be a hiccup in a domain controller causing the servers to lose their connection to each other for 2 minutes (1-minute timeout, 1 minute to fully re-sync). The exact two-minute burst of errors explained (and proven via wireshark).

People and their petty office politics piss me off.

Most ignorant ask from a PM or client?

So, so many. How do I chose?

- Wanting to 'speed up' a web site that we did not own, in Sweden (they used a service I wrote). His 'benchmark' was counting "one Mississippi, two Mississippi" while the home page rendered on his home PC and < 1MB DSL connection (he lives in a rural area).
- Wanted to change the sort order of a column of report so it 'sometimes' sorted on 'ABC' (alpha) or '123' (numeric) and sometimes, a mix of both. His justification was if he could put the data in the order he wanted in Excel, the computer should be smart enough to do the same thing.
- Wanted a Windows desktop application to run on an android.
- Wanted to write the interface to a new phone system that wasn't going to be installed for months. Even though we had access to the SDK, he didn't understand the SDK required access to the hardware. For several weeks he would send emails containing tutorials on interfacing with COM libraries (as if that was my problem).
- Wanted to write a new customer support application in XML. I told him I would have the application written tomorrow if he could tell me what XML stands for.

The bossman asked if our signup service sends an automated email after we successfully process someone's payment or when we promote them to full customer.

That sounds like a simple query, yeah?

Well.

Here's some background:

We have four applications; one in React, three in Rails. I'll replace their names to retain some anonymity.
1) "IceSkate" is the React app, and it's a glorified signup form. (I wrote this one.)
2) "Bogan" is the main application, and is API-only; its frontend has been long since deprecated by the following two:
3) "Bum" is a fork of "Bogan" that has long since diverged. It now contains admin-only tools.
4) "Kulkuri" is also a fork of "Bogan" that has long since diverged. It now contains tools specifically for customers, which they can access.

All but IceSkate (obv) share a database.

Here's how signups happen:

Signups come in from IceSkate, which hits a backend API on Bogan. Bogan writes the data to the database, charges the card immediately, and leaves the signup for moderation.

And here's how promotion from signup to customer happens:

Bum has a view allowing admins to validate, modify, and "promote" a signup to a full customer. Upon successful promotion, Bum calls "ServerWrap", a module which calls actions on the other applications; in this case: Bogan.

Bogan routes execution through three separate models before calling "ServerWrap" again, this time calling KulKuri.

Finally, KulKuri actually creates the customer!

After KulKuri finishes creating the customer, execution resumes on Bogan, which then returns, causing execution to resume on Bum. Bum then runs through several other models, references the newly-created customer object (as all three share a database), and ... updates the customer with its current data, and then updates the signup object. After all of this, it finally shows the admin the "new customer" view.

It took me 25 minutes to follow the chain of calls, and I still don't know quite what's going on. I have no idea if any of it sends an email or not -- I didn't see any signs of this, but I very easily could have overlooked something.

So, to answer bossman's question... I asked the accounting people if they send the email manually. If they don't, it's automatic, which means I missed something and get to burrow through that mess all over again!

I really hope I missed something; otherwise I need to figure out how and where (and when!) to send the email...

just...
errrrgghh

Going through Master Card API docs to see how to integrate it, saw that they have sample code, checked Java sample code and found this:

String data = MessageFormat.format(
"'{'\"apiOperation\":{0},"
+ "\"sourceOfFunds\":'{'\"type\":{1},\"provided\":'{'\"card\":'{'\"numbe\":{2},"
+ "\"expiry\":'{'\"month\":{3}, \"year\":{4}'}',\"securityCode\":{5}'}}}',"
+ "\"order\":'{'\"reference\":{6}'}',"
+ "\"transaction\":'{'\"amount\":{7},\"currency\":{8},\"reference\":{9},\"targetTransactionId\":{10}'}'," + "\"customer\":'{'\"ipAddress\":{11}'}}'",
apiOperation,
sourceOfFundsType,
cardNumber,
cardExpiryMonth,
cardExpiryYear,
cardSecurityCode,
orderReference,
transactionAmount,
transactionCurrency,
transactionReference,
targetTransactionId,
customerIpAddress );

FOR FUCK SAKE what happened to JSONObject (for Android) class, I'm sure it is a waaaay better solution than that mess ...
And from Oracle:
JsonObject value = Json.createObjectBuilder()
.add("firstName", "John")
.add("lastName", "Smith")
.add("age", 25)
.build();

I guess that is a cleaner understandable solution than what master card has.

Me: Do u have antivirus Software installed That could possibly Blockade the Data for our Software.

Customer: Yes My computer is very safe i use 3 antiviruses.

Me: At the Same time?

Customer: Yes so My computer is better protected

Me: says no more

True Story just happend 10 minutes ago xD Had a good laugh with My coworkers

Story time:
Yesterday I wanted to go to the theater with my girlfriend. It was her idea because as a student you can get reduced tickets for the play, but only via the online store exactely two hours before the play starts. We had already tried two weeks before but with no success. So this time I said i want to be on my pc with a proper browser and not a mobile version like last time. So we are sitting at home me in front of their website on one screen and with a clock on the other screen. Two minutes realy i hit refresh and I get a selection for the reduced tickets, nice.

You would think.

After selecting the amount. ERROR: Can not get your tickets. I was like fuck they are already sold out because it's a popular play. But hey let's try again. I got one ticket but not the second one, okay strange lets try again, same ERROR again. WHAT the FUCK, no feedback what so ever. My girlfriend had then the idea that they maybe restricted the amount for reduced tickets to one (does not state this explicitly but hey lets give it a shot). Use second browser select one ticket. ERROR can not get you the amount of seats. Rage level near to a 1000 why did it work two minutes before but not anymore. Trying around for five more minutes finally got the second ticket.

Now the real fun begins.

Proceeding to checkout should not be that hard you would think, but you need to be registered for that. Okay so let's do that. The salutation is not required neither is the address for the tickets but you need to have a company name??!!!!! The fuck?? I am not self employed and neither are a most other people around here so why is this field mandatory? Beeing a little under stress I decided to found the "asdf" company with my girlfriend.

Now one would think checking out is easy. Not so fast.

After accepting the terms of service another ERROR, unable to accept your data. What data? I did not input anything new? Where does this come from? Ok never mind I am going to pay with credid card that must work!
ERROR: Internal paymentservice initialization failure! Sorry what? I thought maybe I was to long idle in this browser and they do not reserve the tickets for so long (which would be no surprise to me at this point). Let's try again. Nope same error.

Now my rage level was really over 9000 but we really wanted to go so I decided to call the customer SUPPORT. Or better to say I had a answering maching telling me for ten minutes how sorry they are that this takes so long, yeah you bet. Then and this is now really great: the support guy asks me: "What error do you see? Internal paymentservice initialization failure?" I was like, okay he knows this so they need to know how to handle it. FUCK NO. "Sorry I can't help you. This is our payment system maybe they (IT) are doing some maintenance I can't halp you. Call the theater directly good day." Sorry what just happened, you fuckers are the vendors for the tickets for nearly all big events around here and the theater explicitly states to call you for tickets but you can not help me? Like hell.

This process took 25 very frustrating minutes and I was really angry and wanted to quit, then I saw that there is also a paypal option which I had not tried. With very little hope i selected everything for the payment, registered with paypal and they told me I already had an account. So reactivated this five year old account payed with all the mobile passwords and tans to finally, after 30 fucking minutes, get a pdf file for a ticket. Repeated the last step for the second ticket and with some time left to get there we were off.

Today I announced to a customer (a shitty one) that we had lost all their data. When I was done explaining what happened, one of my employee turn to me and said :"oh! I know where the data are. I did a backup there". It was after 1 weeks of searching that the tech decided to tell us he knew where all the backup went... Now I have to call the customer again...

I was told in an 1:1, quite literally, "not everybody can do what they want to do if they are not good at it..." - get fucked! The person I had to "report to" was an idiot (at the same senior level as I was) and obviously threatened.

Then moved down to customer support, where I was fired for fixing problems faster than going through the chain of levels, because I was creating quick scripts to patch the faulty data.

# 3 weeks ago
customer informed us that the app will get quite some load since the beginning of July

# this monday
last spare hdd on database's SAN died.
I told everyone another hdd is to follow it very soon eithet whether nothing is done at all or if anyone attempts to touch the san array [cuz that's what redundant raids do...]. No fucks given by anyone, no attempts to have maintenance and planned outage within 24 hrs....

# this morning
another hdd has failed and now 1tb of data is lost. No way to restore backups cuz there is no database to restore them to....

# 20 minutes later I head out to get some popcorn. It's gonna be a fun week!

So... The planned heavy load [and revenue along with it] is not gonna happen... I guess they are gonna ha a week long outage.

That's what happens when you ignore warning shots fired at your face.

I've dealt with dusty computers, REALLY dusty computers, computers owned by smokers.

I've seen dead beetles and earwigs and spiders with their cobwebs in computers and dealt with them.

I've even seen live moth larvae wriggling about in a computer.

But never, have I ever had to deal with fluids. Until today.

I had to take apart a laptop that had been used as a toilet by a cat. It was still wet, but not warm.

And I had to try to get data off of it. But no, the urine was not compliant.

So, already pissed off customer was less happy about the fact that her data would still be a few days away from recovery to a new computer.

At least her frustration wasn't at us.

TL;DR
A "friend" is a tech fraud. Faking his resume as a software engineer! Only interested on the salary. This is unfair to all of us putting the hours of effort/practice just to improve our craft! 😠😤

I have a "friend" who is faking his resume, putting fake experiences and putting jargons not even related to tech just to make himself smart. He's using his customer service rep experience to talk confidently. His resume fcking long, 3 pages of fakery. I can't help, but to laugh when he sent it to me.

He has a tech degree, but worked in a BPO industry for 4 years, then recently, he quit. He got jealous with the lucrative software development industry and he wants to relearn coding, as a friend and I like sharing my knowledge, I agreed to guide him in the process.

After 3 moths, he got his first job, but unfortunately he got fired after two weeks because he commited sensitive data to the remote repo.

Then after a month, he got his second job and worked there for 6 months, he still don't know what his doing and always ask me solutions when he is stuck.

He got his 3rd job, remote work with high compensation. Fast forward after 3 months, he only got 1 month of salary, the other 2 wasn't given for unknown reason, my best guess is the company noticed his experience on paper does not match on real life.

Currently, he's working on another remote work with same compensation as before, and he still asks me super simple questions from time to time.

This is so unfair to all the devs who truly deserves the opportunity.

Just got a new client to do all their invoicing for their 900 clients.
Just got ALL of their customer data in an excel sheet.
Is this what they mean when they say they won't share any personal details with a 3rd party?

Screw the German Telekom!
I recently got a new home without internet so naturally, I went to an isp, Telekom. I went there a few weeks ago and was pleasantly surprised by the personal and the general competence. He told me they would send a technician to check my cable. So I thought great and went home. 1 A week passes, nobody shows up. I then went back to the shop and asked(someone different). He basically told me that such a service must be specifically asked for and a contract has to be signed. I then told
him his colleague told me no such thing, and that the technician should have checked up on my connection last week. He excuses him self and I signed the thingy.

Now you would imagine that this would have worked.
but.
NOOOoooo.

A week came and went and I got pissed. So I went back to the shop the guy from the first try was there. I Asked what happened, he types in his Computer. and. and. and. nothing. Apparently, the previous guy forgot, fucking forgot, to enter my request to their bloody System.
Now I asked if I can Just become a customer.
Guy: Sure, what speed is available in your region?
Me: I don't know...
Guy: Let me check
/Type/ /Type/
Guy: I can't see your speed the technician should have checked.
Me: Um, so, can he check?
Guy: Clearly you don't know what you want
Me:???
Guy:*leaves table*

(shorten but you get the Idea)

At this point, I really wanted to change isp so I went to Vodafone.

Lady comes up to me asks me a bunch of stuff and I explain I would want to change my phone, internet, tv, mobile and my friends mobile(I lost a bet once ^~^) to Vodafone.

What happened next I can't really explain, but she talked to her boss and "cheated" (how she calls it) on Vodafone and got me an AMAZING deal it is cheaper than Telekoms has waay more mobile data, faster Internet and I got a new phone :D.

And guess what she could fucking check, fucking check from here Computer my max internet speed.

I can only hope that the lady got a big fat commission for what she has done.

I've been locked in a room with another dev for 2 days working like insane to remake a outdated crm system. Had to inform the department lead that the deadline isn't possible and we need another week. Got questioned about what we had been doing the past days, redesigned the database, migrated data, frontend etc. Boss goes "that's all you manager in 2 days?" We went in with 2 slides and had to design and plan everything from scratch.
I lost count of how many rounds and added complexity happened in 2 days when Customer came by. Now there is going to be a board meeting with PM as he complains that the project is taking too many resources and should be killed. I invited myself to that meeting to defend the work done. Hold my laptop and watch this.

Help.

I'm a hardware guy. If I do software, it's bare-metal (almost always). I need to fully understand my build system and tweak it exactly to my needs. I'm the sorta guy that needs memory alignment and bitwise operations on a daily basis. I'm always cautious about processor cycles, memory allocation, and power consumption. I think twice if I really need to use a float there and I consider exactly what cost the abstraction layers I build come at.

I had done some web design and development, but that was back in the day when you knew all the workarounds for IE 5-7 by heart and when people were disappointed there wasn't going to be a XHTML 2.0. I didn't build anything large until recently.

Since that time, a lot has happened. Web development has evolved in a way I didn't really fancy, to say the least. Client-side rendering for everything the server could easily do? Of course. Wasting precious energy on mobile devices because it works well enough? Naturally. Solving the simplest problems with a gigantic mess of dependencies you don't even bother to inspect? Well, how else are you going to handle all your sensitive data?

I was going to compare this to the Arduino culture of using modules you don't understand in code you don't understand. But then again, you don't see consumer products or customer-specific electronics powered by an Arduino (at least not that I'm aware of).

I'm just not fit for that shooting-drills-at-walls methodology for getting holes. I'm not against neither easy nor pretty-to-look-at solutions, but it just comes across as wasteful for me nowadays.

So, after my hiatus from web development, I've now been in a sort of internet platform project for a few months. I'm now directly confronted with all that you guys love and hate, frontend frameworks and Node for the backend and whatever. I deliberately didn't voice my opinion when the stack was chosen, because I didn't want to interfere with the modern ways and instead get some experience out of it (and I am).

And now, I'm slowly starting to feel like it was OKAY to work like this.

Saturday morning:
Notification on WhatsApp from my new boss: hello, I sent you a message on Skype because the data is not good and I had to send it to the customer yesterday.

Go to Skype: hello, I am out all weekend. If you checked the data when I handed it out I could have figured out a solution. I will check when I am back.

Logout from Skype
Block number on WhatsApp
Block incoming calls on phone

I recently got mailed by our support department.

A customer using my program experienced performance issues after updating the whole system; attached is a video recorded by the customer clearly showing the difference.

I watched the video: the old version took 20 seconds to load. The new version 26. After querying the data, it's shown in a list.

The updated version showed 61 datasets instead of 6 in the old version.

I asked the supporter if he even watched the video and he answered: sure, and I'm able to see the performance issue!

Description of a Bug in JIRA:
Hi guys, there is "another" bug :-))))))!!!! :-((( with the customer list:
- The list of Customers (**which one? we have 4 fucking lists **) is sorted by Name, not by Birthday date (**wait, it's a sortable table, with a sortable name, city ,zip column, it's not sorted by birthday because the birthday column was not even required **)
- If I click on the details I see some data missing (**which data? which customer? there are thousands of them and most work**)
- In addition the arrow on the right is too small, can you make it a little bigger (**excuse me**)?
- I also need to export everything in excel.

Categorised as: Bug

Moron. You are part of a League of Morons...

Yesterday I got to the point where all changes that customer support and backend asked for were set, and i could start rebuilding the old models from their very base with the changes and the new, disjoint data the company expansion brought.

So making the start of our main script and the first commit, only having that, had high importance... At least to me.

Fuck you you fucking fuck, why would you change an api without any notification?

Background: built an app for a customer, it needs to fetch data frlman external api, and save it to a db.
Customer called: it's broken what did you do?!?
Me: I'll look into it.

Turned out the third party just changed their api... Guess I should implenent some kind of notification, if no messages come in for some time...

I was pressued to shift the blame.

We received an angry email from a customer that some of their data had disappeared. The boss assigns me to this task. This feature is relatively new and we've found some bugs in the past in here. I go through request logs, search the database, run some diagnostics, etc. for about 5 hours and I cannot find the problem. I focus on the bugs that we've had before but they don't seem to be the problem.

I tell the boss "sorry but I checked XYZ and I can't find the problem. I'm out of ideas." But the boss wanted answers by the end of the day. They did not want to admit to the client that we couldn't figure out what's wrong.

By now I was more pressured to find an answer, find something or someone to blame it on, not exactly to find the real solution. So I made up some BS:

"Sometimes, in HTML forms, the number inputs allow you to change the number by scrolling. We have some long forms where the user has to scroll. Perhaps the focus remained on the number input, so when they scrolled down they accidentally changed the number they meant to input."

The boss was happy with that. We explained this to the customer, and there's now a ticket to change type="number" to type="text" in our HTML forms and to validate it in th backend.

A week later another customer shows us a different error. This one is more clear because it had a stack trace, but I realise that this error is what caused our last error. It was pretty obscure, mind you, the unit tests didn't detect it.

I didn't tell the boss that they were connected tho.

With two angry clients in two weeks, I finally convinced the boss to give us more time to write more unit tests with full coverage.

Some of the penguin's finest insults (Some are by me, some are by others):

Disclaimer: We all make mistakes and I typically don't give people that kind of treatment, but sometimes, when someone is really thick, arrogant or just plain stupid, the aid of the verbal sledgehammer is neccessary.

"Yeah, you do that. And once you fucked it up, you'll go get me a coffee while I fix your shit again."

"Don't add me on Facebook or anything... Because if any of your shitty code is leaked, ever, I want to be able to plausibly deny knowing you instead of doing Seppuku."

"Yep, and that's the point where some dumbass script kiddie will come, see your fuckup and turn your nice little shop into a less nice but probably rather popular porn/phishing/malware source. I'll keep some of it for you if it's good."

"I really love working with professionals. But what the fuck are YOU doing here?"

"I have NO idea what your code intended to do - but that's the first time I saw RCE and SQLi in the same piece of SHIT! Thanks for saving me the hassle."

"If you think XSS is a feature, maybe you should be cleaning our shitter instead of writing our code?"

"Dude, do I look like I have blue hair, overweight and a tumblr account? If you want someone who'd rather lie to your face than insult you, go see HR or the catholics or something."

"The only reason for me NOT to support you getting fired would be if I was getting paid per bug found!"

"Go fdisk yourself!"

"You know, I doubt the one braincell you have can ping localhost and get a response." (That one's inspired by the BOFH).

"I say we move you to the blockchain. I'd volunteer to do the cutting." (A marketing dweeb suggested to move all our (confidential) customer data to the "blockchain").

"Look, I don't say you suck as a developer, but if you were this competent as a gardener, I'd be the first one to give you a hedgetrimmer and some space and just let evolution do its thing."

"Yeah, go fetch me a unicorn while you're chasing pink elephants."

"Can you please get as high as you were when this time estimate come up? I'd love to see you overdose."

"Fuck you all, I'm a creationist from now on. This guy's so dumb, there's literally no explanation how he could evolve. Sorry Darwin."

"You know, just ignore the bloodstain that I'll put on the wall by banging my head against it once you're gone."

If you discount all the usual sql injections the most blatant was not our but a system one customer switched to after complaining over cost.

The new system was a bit more bare bones featurewize but the real gem was the profile page for their customers.

The only security was an id param pointing to the users primary key, which was an auto incrementing integer :)

And not only could you access all customer data but you could change it to.

But since the new system was built by their it chief’s son we realized it was not much we could do.

Real story, I'm not kidding you.
But I wouldn't believe it, if it hadn't happened right now.

Customer calls, one device gets no mobile data connection.
I checked everything ... no errors to be found. Just no connection.

After half an hour we found the reason: Someone inserted the SIM the wrong way.

*facepalm*

How the hell can someone put in a SIM the wrong way? There is only one way it'll fit in.
I don't get it.

DEAR CTOs, PLEASE ASK THE DEVELOPER OF THE SOFTWARE WHICH YOU ARE PLANNING TO BUY IN WHAT LANGUAGE AND WHAT VERSION THEY ARE WRITTEN IN.

Background: I worked a LONG time for a software company which developed a BIG crm software suite for a very niche sector. The softwary company was quite successfull and got many customers, even big companies bought our software. The thing is: The software is written in Ruby 1.8.7 and Rails 2. Even some customer servers are running debian squeeze... Yes, this setup is still in production use in 2022. (Rails 7 is the current version). I really don't get it why no one asked for the specific setup, they just bought it. We always told our boss, that we need time to upgrade. But he told every time, no one pays for an tech upgrade... So there it is, many TBs of customer data are in systems which are totally old, not updated and with possibly security issues.

Did a bunch more cowboy coding today as I call it (coding in vi on production). Gather 'round kiddies, uncle Logan's got a story fer ya…

First things first, disclaimer: I'm no sysadmin. I respect sysadmins and the work they do, but I'm the first to admit my strengths definitely lie more in writing programs rather than running servers.

Anyhow, I recently inherited someone else's codebase (the story of my profession career, but I digress) and let me tell you this thing has amateur hour written all over it. It's written in PHP and JavaScript by a self-taught programmer who apparently discovered procedural programming and decided there was nothing left to learn and stopped there (no disrespect to self-taught programmers).

I could rant for days about the various problems this codebase has, but today I have a very specific story to tell. A story about errors and logs.

And it all started when I noticed the disk space on our server was gradually decreasing.

So today I logged onto our API server (Ubuntu running Apache/PHP) and did a df -h to check the disk space, and was surprised to see that it had noticeably decreased since the last time I'd checked when everything was running smoothly. But seeing as this server does not store any persistent customer data (we have a separate db server) and purely hosts the stateless API, it should NOT be consuming disk space over time at all.

The only thing I could think of was the logs, but the logs were very quiet, just the odd benign message that was fully expected. Just to be sure I did an ls -Sh to check the size of the logs, and while some of them were a little big, nothing over a few megs. Nothing to account for gigabytes of disk space gradually disappearing.

What could it be? I wondered.

cd ../..
du . | sort --sort=numeric

What's this? 2671132 K in some log folder buried in the api source code? I cd into it and it turns out there are separate PHP log files in there, split up by customer, so that each customer of ours (we have 120) has their own respective error log! (Why??)

Armed with this newfound piece of (still rather unbelievable) evidence I perform a mad scramble to search the codebase for where this extra logging is happening and sure enough I find a custom PHP error handler that is capturing (most) errors and redirecting them to these individualized log files.

Conveniently enough, not ALL errors were being absorbed though, so I still knew the main error_log was working (and any time I explicitly error_logged it would go there, so I was none the wiser that this other error-catching was even happening).

Needless to say I removed the code as quickly as I found it, tail -f'd the error_log and to my dismay it was being absolutely flooded with syntax errors, runtime PHP exceptions, warnings galore, and all sorts of other things.

My jaw almost hit the floor. I've been with this company for 6 months and had no idea these errors were even happening!

The sad thing was how easy to fix all the errors ended up being. Most of them were "undefined index" errors that could have been completely avoided with a simple isset() check, but instead ended up throwing an exception, nullifying any code that came after it.

Anyway kids, the moral of the story is don't split up your log files. It makes absolutely no sense and can end up obscuring easily fixable bugs for half a year or more!

Happy coding.

CTO: Research, problem analysis, customer need validations, and data based prioritisation is stupid.

Me: So, then why should we solve this problem?

CTO: Because my team invests a lot of time in here (read "because we build a shitty system in past without thinking and we are doing it again").

Me: I don't see this as a good idea.

CTO: I become emotional when I request product to align and they don't. We must solve this problem and not what customers want.

Me: I am not participating here.

CTO: And I want you to work on weekends to support my team.

Me: *disconnects*

Once upon a time, one or two jobs ago, a really awesome engineer specced out a distributed search application in response to a business need. This company was managed pretty oldschool and required a ton of paperwork and approvals.

The engineer spent many weeks running tests and optimizing the hell out of this app cluster. It flew, and he had the data to prove it could handle production workloads (think hundreds of terabytes of data being processed every single day)

Part of the way he achieved this was having RAID0 on all of the servers to maximize I/O throughput. He didn't care much about data loss, since the application itself was fault tolerant on a much more granular level.

Management, hearing about this, absolutely flipped their shit and demanded RAID6 instead. This despite the conclusive data that the engineer had that proved RAID6 couldn't keep up.

He more or less got told to STFU.

Even this despite the fact that a RAID restripe would actually take many times longer than rebuilding the failed node from scratch (a process that took about 30 minutes by hand, and could probably be automated to be done in less than five), causing a longer exposure to actual data loss throughout the length of the days-long array rebuild time.

The ill-thought-out requirement added about 50% to the cost of the project (*many* more hard drives now required), beyond the original budget, and the subsequent bureaucratic wrangling resulted in a late product launch.

6 months or so later, after real customers were using this product, the app was buckling under around half of its expected workload. A friend of the engineer suggested to management to try RAID0. Sure enough, that resolved the I/O bottleneck.

This rage-inducing story has a happy ending, though! Said engineer left the company not long after this incident, citing it as a reason for his departure. He was immediately hired by another company, making integer multiples of his prior salary.

The product the company botched the launch of by ignoring his spec? It died a few months later. Maybe the poor customer experience was to blame? Maybe the late launch? Maybe it was another reason entirely.

Either way, millions of dollars of hardware now sat fallow. This was a black eye on the company all the way up to the C-level.

tl;dr: Listen to your engineers. You hired them for their expertise.

A project I'm working on uses Elastic for internal monitoring and logs. The customer asked to access those logs - not something we'd normally do, but it's isolated from other things we use and there's no critical data there, so what the heck, let them have it.

Ever since, we're getting tons of questions like "There are tons of [insert random info message] all the time, do you have any plans to resolve them?" and it gets to the point where I'm just about ready to scream back "NO, SUZAN, BOOKING NOT COMPLETED MANS THE USER F###ING CANCELLED IT, IT'S NOT SOMETHING I CAN FIX IN THE CODE"

Edit: the customer's name isn't actually Suzan

Boss:

Here's an email from a customer who has a report that isn't showing the right data.

It pulls from one application that we've never heard of, and communicates with another application that we've never heard of.

The customer fired their IT team years ago, and can't get in touch with them anymore.

You're a programmer, so we're giving you access to their network so you can fix it.

Please hurry.

Client: "Let's code a prototype to show our intents to the customer. We have 96 screens to implement as a native app in 6 weeks"
~Prototype delivered in 6 weeks, despite some changes in the design on-the-go. Few months later~
Client: "The customer likes the prototype a lot. They would like to see some changes (another set of > 40 screens). It's still a prototype and the changes should be implemented in a month, but this time it has to use real data from external apis. We don't know which APIs yet, but it should also go live on the app store"

Like, seriously?

After three hours of emailing with a customer I can confirm that programmers are the worst customers.
Customer: We've found a bug in the system... <details>
Me: Thank you for letting us know, a ticket has been created and the issue is most likely to be fixed in the next release.
Customer: Please grant me UPDATE privileges in the live(!) database so I can fix it myself
Me: I cannot allow that. You have to use the client software for maintaining your data.
Customer: No, I don't want to spend my day clicking. I want to write queries.

We didn't reply to the last one yet...
If we give him access, then I would charge them at least 3x for fixing issues caused by him.

For the first time I am feeling like.... I hate my job.

Agile and Scrum can be fucked, but at least there is a work methodology. I was hired by a company being run the old school way.

These guys never heard of git??
- Fuck you. We never used git and neither should you.

Client company does not want to give me push/pull access to their gitlab instance??
- Fuck you, you can use our RDP server for that.

Project planning features be damned, they've got email, Teams and videocalls!

Can I develop in peace? Fuck no, I have to give IT support to the guy who hired me.

Our timeline is defined IN A FUCKING WORD DOCUMENT FOR FUCKS SAKE. I can't connect Issues to milestones in a Word doc

Oh, and the customer is running everything on prem. If there is a need to scale up, FUCK ME. I should have specified 20 machines from the get go or gtfo. We're using 2 machines to run 8 different services that are going to be ingesting and computing data.

They want state of the art on a cheapskate.

And I have nothing else lined up at the moment. Although I am soon to renew the contract... This contract binds me with professional responsibility for a project being ran by people who do not give a single fuck about optimizing the work process.

Customer: "Yeah we need <insert bonkers 12 step circular logic> to find a thing(s) in the database."

Me: "Ok let me diagram this out and I'll send it to you to review.... but man this seems like the 8th version of this we're doing right?"

Customer: "Yeah well <employee Y> says they can't do B, C without this."

Me: "Wait... can't they just <insert the most simple step in the history of time> in step A, and then later on they won't have to do all this hunting later? Like you have that data at step A right?"

Customer: "Yeah but <employee Y> doesn't want to do that."

Me: "She's your direct report ....."

Customer: "Yes...."

Me: "Ok.... I'll send you the diagram and the cost estimate...."

Whatever reason sometimes it is a bit draining coding madness compared to making things actually efficient / people's jobs easier...

So I setup a nice csv file for the customer to fill in the shop items for their webshop, you know? with a nice layout like
name - language - description etc.

(just temporary, because the legacy website is going under a ((sadly frontend only)) rework, so it now also has to display different 'kind' of products... and because the new cms isn't done yet they
have to provide the data with other means)

my thoughts were to create a little import script to write the file into the database.... keep in mind of the relations... etc...

guess what? TWO MONTHS later, I get a file with a custom layout, empty cells, sometimes with actual data, sometimes (in red / green text color) notes for me

I mean WHY.... WHY DO YOU MAKE MY LIVE HARDER???

So now I have to put data in 6 columns and 411 rows in the database BY HAND...

oh and did I mention they also have relations? yeah... I also have to do that by hand now...

So ok here it is, as asked in the comments.

Setting: customer (huge electronics chain) wants a huge migration from custom software to SAP erp, hybris commere for b2b and ... azure cloud
Timeframe: ~10 months….

My colleague and me had the glorious task to make the evaluation result of the B2B approval process (like you can only buy up till € 1000, then someone has to approve) available in the cart view, not just the end of the checkout. Well I though, easy, we have the results, just put them in the cart … hmm :-\
The whole thing is that the the storefront - called accelerator (although it should rather be called decelerator) is a 10-year old (looking) buggy interface, that promises to the customers, that it solves all their problems and just needs some minor customization. Fact is, it’s an abomination, which makes us spend 2 months in every project to „ripp it apart“ and fix/repair/rebuild major functionality (which changes every 6 months because of „updates“.

After a week of reading the scarce (aka non-existing) docs and decompiling and debugging hybris code, we found out (besides dozends of bugs) that this is not going to be easy. The domain model is fucked up - both CartModel and OrderModel extend AbstractOrderModel. Though we only need functionality that is in the AbstractOrderModel, the hybris guys decided (for an unknown reason) to use OrderModel in every single fucking method (about 30 nested calls ….). So what shall we do, we don’t have an order yet, only a cart. Fuck lets fake an order, push it through use the results and dismiss the order … good idea!? BAD IDEA (don’t ask …). So after a week or two we changed our strategy: create duplicate interface for nearly all (spring) services with changed method signatures that override the hybris beans and allow to use CartModels (which is possible, because within the super methods, they actually „cast" it to AbstractOrderModel *facepalm*).
After about 2 months (2 people full time) we have a working „prototype“. It works with the default-sample-accelerator data. Unfortunately the customer wanted to have it’s own dateset in the system (what a shock). Well you guess it … everything collapsed. The way the customer wanted to "have it working“ was just incompatible with the way hybris wants it (yeah yeah SAP, hybris is sooo customizable …). Well we basically had to rewrite everything again.
Just in case your wondering … the requirements were clear in the beginning (stick to the standard! [configuration/functinonality]). Well, then the customer found out that this is shit … and well …

So some months later, next big thing. I was appointed technical sublead (is that a word)/sub pm for the topics‚delivery service‘ (cart, delivery time calculation, u name it) and customerregistration - a reward for my great work with the b2b approval process???

Customer's office: 20+ people, mostly SAP related, a few c# guys, and drumrole .... the main (external) overall superhero ‚im the greates and ur shit‘ architect.
Aberage age 45+, me - the ‚hybris guy’ (he really just called me that all the time), age 32.
He powerpoints his „ tables" and other weird out of this world stuff on the wall, talks and talks. Everyone is in awe (or fear?). Everything he says is just bullshit and I see it in the eyes of the others. Finally the hybris guy interrups him, as he explains the overall architecture (which is just wrong) and points out how it should be (according to my docs which very more up to date. From now on he didn't just "not like" me anymore. (good first day)
I remember the looks of the other guys - they were releaved that someone pointed that out - saved the weeks of useless work ...

Instead of talking the customer's tongue he just spoke gibberish SAP … arg (common in SAP land as I had to learn the hard way).
Outcome of about (useless) 5 meetings later: we are going to blow out data from informatica to sap to azure to datahub to hybris ... hmpf needless to say its fucking super slow.
But who cares, I‘ll get my own rest endpoint that‘ll do all I need.

First try: error 500, 2. try: 20 seconds later, error message in html, content type json, a few days later the c# guy manages to deliver a kinda working still slow service, only the results are wrong, customer blames the hybris team, hmm we r just using their fucking results ...
The sap guys (customer service) just don't seem to be able to activate/configure the OOTB odata service, so I was told)
Several email rounds, meetings later, about 2 months, still no working hybris integration (all my emails with detailed checklists for every participent and deadlines were unanswered/ignored or answered with unrelated stuff). Customer pissed at us (god knows why, I tried, I really did!). So I decide to fly up there to handle it all by myself

So, it's time to fucking rant!

Location: A small startup where direct contact with C-Level members is frequent.

A while back we had a customer using our SaaS product who had gripes about the way it worked.

He contacted our CEO and made a bunch of claims based on bad assumptions.

In the end, he wanted all images removed from his site. I was pulled aside by the CEO and asked if I could handle this for him and make a new screen for them without images.

So I did. I tried to discuss and get deeper into the problem by saying "this seems like a symptom of a problem and not the actual problem. What do you think?" He responded with "That was his request so it must be the problem if it won't take long then let's fix it for him.

- a week later

The problem is fixed and in the wild. No more images. Now he has another request :/

He does not like the pagination on his site. He says " I shouldn't have to click a button when I scroll so I want the be able to scroll and see all my products!"

This time the CEO asks me if this can easily be done and I take him aside and say "no, this will be a big change to our system and will need to be discussed with the team."

The main point I make is that we should go down and spend some time with this customer to find out what the real problem is.

After a half hour of discussion about the real issue he decided to bring in the CTO.

In the end, we implemented infinite scroll, dropping our current product building tasks to service one customer (yeah, it's a bad scene). But we got infinite scroll built and shipped.

- 2 Weeks later

This time he demands that infinite scroll isn't good enough. "If I scroll fast then I have to wait for them to load, they should all load at once!"

This time I have had enough. I can see the CEO is coming over to me to as me how much work is in this. I tell him there are 3 things I have to say...

1. I'm going to implement exactly what he asked by the end of the day.
2. We will only release it to him because it is going to be a shit-show loading everything at once, the load times will be mental!
3. We should fire this customer, right now.

So, I built it. Customer hated it (of course, who the fuck wants to wait 30s for loading. That's basically a lifetime). We changed it back and he was still mad.

- 2 weeks later

Customer leaves. Good riddance.

- sometime later

I am in the customer's store on a road trip. I get a feel for how their store works and they have a different system for making things operate.

It turns out that they did not know what the real problem was. They actually needed a completely different system (from a UX perspective) for accessing their data.

To top it all off, the system would have taken less time to build than the shitty fixes we made over weeks of work. FFS

I guess the moral of the rant is to find the problem, not a symptom of the problem.

One job I picked up was for an IoT Start Up. It was quite interesting work, reporting to the technical director, who was an electronics engineer, who was designing the hardware himself, they had a couple of firmware guys already, and just needed someone to take care of the software.
So they said they needed something in Azure that they could stream their data to and provide analytics for their clients. It had to be Azure, and it had to be Azure Native, and was to be Multi-client, as they had a deal with Microsoft to showcase how well Azure works in the IoT space at an exhibition/conference in 3 months time.
So I worked flat out for 3 months, on a whole variety of technology, from C++ to get the radio packets from their IoT chip, Python to run on the hub to take the data from the C++ and stream it to the cloud, Azure IoT Hubs in every continent to receive the data and store it an a Cosmos DB, and then Power BI analytics wrapped up in an Angular front end that the clients could log into.
Got it finished 2 days before the show, and they were so pleased I got flown business class to Singapore to be on the stand and talk to customers.
The first sign of trouble was when we arrived at the show to find we just had one of those little circular tables with two stools in the middle of the floor, about two feet across and no power.
No problem, I was able to sort that, swapping laptops in and out.
Microsoft were really happy with what we had, and couldn't believe I had thrown it all together in 3 months.
We picked up a potential customer for the system, a major Asian Telecoms company.
Then when we got home, the CEO swooped in. I had never met this guy before. Imagine one of the VC guys from Silicon Valley, or the CEO from the IT Crowd. You get the picture. Could talk the hind leg of a donkey, and real street smart, but no brains. He insisted on "taking it from here" and flew alone to strike the deal with the customer. Came back with an MOU in his pocket and said to me, their guys will be in touch with you.
Then I got a call. Can you send us the source code and tell us how what servers we have to run this on?
Um, its cloud native.
No, we can't use a cloud it has to be on our servers - your CEO told us that was no problem..
He hadn't even taken the trouble to find out what it was we had built, and what he was selling.

Hi! I'm new in freelancing. I've created a program that scrapes data from a website, parses it, runs DB queries, and emails the prepared data to the customer for whom I've created this program. The whole program is written in PHP and uses a MySQL table. There's almost no front-end, it's just like an automated background process that runs with a cron job. I've bought and set up a domain and hosting for them (my cutomer paid it all). I got the core part of the program running after ~2 days, and it took me ~a week to complete the project including adding features and the testing phase. Now, I'd like to know, how much does this kind of project cost? The business operates in Silicon Valley.

Most painful code error you've made?

More than I probably care to count.

One in particular where I was asked to integrate our code and converted the wrong value..ex

The correct code was supposed to be ...

var serviceBusMessage = new Message() {ID = dto.InvoiceId ...}

but I wrote ..

var serviceBusMessage = new Message() {ID = dto.OrderId ...}

At the time of the message bus event, the dto.OrderId is zero (it's set after a successful credit card transaction in another process)

Because of a 'true up' job that occurs at EOD, the issue went unnoticed for weeks. One day the credit card system went down and thousands of invoices needed to be re-processed, but seemed to be 'stuck', and 'John' was tasked to investigate, found the issue, and traced back to the code changes.

John: "There is a bug in the event bus, looks like you used the wrong key and all the keys are zero."
Me: "Oh crap, I made that change weeks ago. No one noticed?"
John: "Nah, its not a big deal. The true-up job cleans up anything we missed and in the rare event the credit card system goes down, like now. No worries, I can fix the data and the code."
<about an hour later I'm called into a meeting>
Mgr1: "We're following up on the credit card outage earlier. You made the code changes that prevented the cards from reprocessing?"
Me: "Yes, it was my screw up."
Mgr1: "Why wasn't there a code review? It should have caught this mistake."
Mgr2: "All code that is deployed is reviewed. 'Tom' performed the review."
Mgr1: "Tom, why didn't you catch that mistake."
Tom: "I don't know, that code is over 5 years old written by someone else. I assumed it was correct."
Mgr1: "Aren't there unit tests? Integration tests?"
Tom: "Oh yea, and passed them all. In the scenario, the original developers probably never thought the wrong ID would be passed."
Mgr1: "What are you going to do so this never happens again?"
Tom: "Its an easy addition to the tests. Should only take 5 minutes."
Mgr1: "No, what are *you* going to do so this never happens again?"
Me: "It was my mistake, I need to do a better job in paying attention. I knew what value was supposed to passed, but I screwed up."
Mgr2: "No harm no foul. We didn't lose any money and no customer was negativity affected. Credit card system may go down once, or twice a year? Nothing to lose sleep over. Thanks guys."

A week later Mgr1 fires Tom.

I feel/felt like a total d-bag.

Talking to 'John' later about it, turns out Tom's attention to detail and 'passion' was lacking in other areas. Understandable since he has 2 kids + one with special-needs, and in the middle of a divorce, taking most/all of his vacation+sick time (which 'Mgr1' dislikes people taking more than a few days off, that's another story) and 'Mgr1' didn't like Tom's lack of work ethic (felt he needed to leave his problems at home). The outage and the 'lack of due diligence' was the last straw.

Oh boy, this is gonna be good:

TL;DR: Digital bailiffs are vulnerable as fuck

So, apparently some debt has come back haunting me, it's a somewhat hefty clai and for the average employee this means a lot, it means a lot to me as well but currently things are looking better so i can pay it jsut like that. However, and this is where it's gonna get good:

The Bailiff sent their first contact by mail, on my company address instead of my personal one (its's important since the debt is on a personal record, not company's) but okay, whatever. So they send me a copy of their court appeal, claiming that "according to our data, you are debtor of this debt". with a URL to their portal with a USERNAME and a PASSWORD in cleartext to the message.
Okay, i thought we were passed sending creds in plaintext to people and use tokenized URL's for initiating a login (siilar to email verification links) but okay! Let's pretend we're a dumbfuck average joe sweating already from the bailiff claims and sweating already by attempting to use the computer for something useful instead of just social media junk, vidya and porn.

So i click on the link (of course with noscript and network graph enabled and general security precautions) and UHOH, already a first red flag: The link redirects to a plain http site with NOT username and password: But other fields called OGM and dossiernumer AND it requires you to fill in your age???
Filling in the received username and password obviously does not work and when inspecting the page... oh boy!

This is a clusterfuck of javascript files that do horrible things, i'm no expert in frontend but nothing from the homebrewn stuff i inspect seems to be proper coding... Okay... Anyways, we keep pretending we're dumbasses and let's move on.

I ask for the seemingly "new" credentials and i receive new credentials again, no tokenized URL. okay.

Now Once i log in i get a horrible looking screen still made in the 90's or early 2000's which just contains: the claimaint, a pie chart in big red for amount unpaid, a box which allows you to write an - i suspect unsanitized - text block input field and... NO DATA! The bailiff STILL cannot show what the documents are as evidence for the claim!

Now we stop being the pretending dumbassery and inspect what's going on: A 'customer portal' that does not redirect to a secure webpage, credentials in plaintext and not even working, and the portal seems to have various calls to various domains i hardly seem to think they can be associated with bailiff operations, but more marketing and such... The portal does not show any of the - required by law - data supporting the claim, and it contains nothing in the user interface showing as such.
The portal is being developed by some company claiming to be "specialized in bailiff software" and oh boy oh boy..they're fucked because...

The GDPR requirements.. .they comply to none of them. And there is no way to request support nor to file a complaint nor to request access to the actual data. No DPO, no dedicated email addresses, nothing.

But this is really the ham: The amount on their portal as claimed debt is completely different from the one they came for today, for the sae benefactor! In Belgium, this is considered illegal and is reason enough to completely make the claim void. the siple reason is that it's unjust for the debtor to assess which amount he has to pay, and obviously bailiffs want to make the people pay the highest amount.

So, i sent the bailiff a business proposal to hire me as an expert to tackle these issues and even sent him a commercial bonus of a reduction of my consultancy fees with the amount of the bailiff claim! Not being sneery or angry, but a polite constructive proposal (which will be entirely to my benefit)

So, basically what i want to say is, when life gives you lemons, use your brain and start making lemonade, and with the rest create fertilizer and whatnot and sent it to the lemonthrower, and make him drink it and tell to you it was "yummy yummy i got my own lemons in my tummy"

So, instead of ranting and being angry and such... i simply sent an email to the bailiff, pointing out various issues (the ones

I promised a friend to have a look over his dads website to add a small blog. No big deal, I've got it on my drive, can reuse it just need to adapt it to the environment.

I take a look at what I'm working with and I see the most terrifying piece of "Please, take my data" code I could possibly imagine (And I've seen passwords, in plain text in a script tag). I quote "function queryDB(mode, val) {
var query=" ";
if(mode==="findProd")
query="Select * from Products where ProdNam=" +val;
... (same shit for different cases)
sendQuery(query) ;
}

He literally built the query on the client side sent it to a php script (without validation) and inserted it into the database.
You could literally call window.sendQuery with any sql query and get the result printed into the console.
And other than the plain text passwords guy that wasn't some kid someone knew, this was a "Webdesign" Agency.
Now I took the entire thing offline, called my friends dad, explained it to him and try to sort this out. I would not charge a good friends father but that hack will get a quite hefty bill since my hourly rate just tripled.

And the worst thing : If I publicly name that asshole or warn the people in his portfolio I can, according to Google, be sued. (But, and I assume thats vague enough not to count as bad mouthing, if anyone of you has a customer from Rheinland-Pfalz, Germany with a preexisting page, please have a look at the database interface)
I will call that agency tomorrow, ask for a detailed explanation for why they apparently let trained monkeys write their code and anonymously warn everyone in their portfolio about those flaws...

I don't know if I'm cursed or if there are just that many bad devs but it seems that once a year I have to stumble over some "mistakes" that make me question my sanity.

!rant
I am on vacation from my full time job this week. I wanted to use this week to write a PoC for a potential customer of my side business. really interesting project for me.

potential customer is a window and door manufacturer and needs an application to manage their racks.

their ERP system already has a simple rack management but it is only useable in house.

they want the drivers to be able to scan racks they deliver to a customer with a native app and they want to have a webapp for the customers to see racks that are assigned to them as well as reporting a rack ready for collection. And that all needs to be in sync with their local ERP system.

as i am a .net guy i decided to go with the abp framework (because it got recommended to me) and xamarin for the native app part (because i have experience in this).

i have now spent 4 days implementing this and it has been so rewarding. the framework is so powerful and it's template saved me endless hours.

i even wrote a very basic connector service which synchronizes data between my app and the clients ERP system. Just one way until now because of time issue, but i learned to scaffold an ef core with db first. It is noticable that the ERP system is 2-tiered - meaning the clients directly talk to the db.

Tomorrow i will implement the xamarin client.

4 days just coding what i want to. choosi g my own velocity and making my own priorities without any interruptions or discussions and a bunch of new things to learn.

Probably wasted half a day because of stupidy (implemented some bugs) but fixing and learning is part of the journey and i lime that part, too.

i am so relaxed right now 😁 just wanted to share this without a real reason :P

When I wrote my first algorithm that learns...

So in order to on board our customers onto our software we have to link the product on their data base to the products on ours. This seems easy enough but when you actually start looking at their data you find it's a fuck up of duplication's, bad naming conventions and only 10% or so have distinct identifiers like a suppler code,model no or barcode. After a week or 2 they find they can't do it and ask for our help and we take over. On average it took 2 of our staff 1-2 weeks to complete the task manually searching one record of theirs against our db at a time. This was a big problem since we only had enough resources to on board 2-4 customers a month meaning slow growth.

I realized when looking at different customers databases that although the data was badly captured - it was consistently badly captured similar to how crap file names will usually contain the letters 'asd' because its typed with the left hand.

I then wrote an algorithm that fuzzy matched against our data and the past matches of other customers data creating a ranking algorithm similar to google page search. After auto matching the majority of results the top 10 ranked search results for each product on their db is shown to a human 1 at a time and they either click the the correct result or select "no match" and repeat until it is done at which point the algo will include the captured data in ranking future results.

It now takes a single staff member 1-2 hours to fully on board a customer with 10-15k products and will continue to get faster and adapt to changes in language and naming conventions. Making it learn wasn't really my intention at the time and more a side effect of what I was trying to achieve. Completely blew my mind.

A story from around 2005:

Customer laying out specifications: “We expect this software to need to last 25 years or so, and it will need to keep historical file processing data by dates for at least that long, assume storage is no issue.”

Devs at the time: “look best I can do is support that start with 200 or 201, anything else is really too much to ask. Also understanding how to work with dates at all and not just string manipulation is waaaaayyy hard yo.”

Fuck you lazy motherfuckers. This is why people thought Y2K would be a problem.

Ever had a day that felt like you're shoveling snow from the driveway? In a blizzard? With thunderstorms & falling unicorns? Like you shovel away one m² & turn around and no footprints visible anymore? And snow built up to your neck?

Today my work day was like that.. xcept shit..shit instead of pretty & puffy snow!!

Working on things a & b, trying to not mess either one up, then comes shit x, coworker was updating production.. ofc something went wrong.. again not testing after the update..then me 'to da rescue'.. :/ hardly patch things up, so it works..in a way.. feature c still missing due to needed workarounds.. going back to a and b.. got disrupted by the same coworker who is nver listening, but always asking too much..

And when I think I finally have the b thing figured out a f-ing blocker from one of our biggest clients.. The whole system is unresponsive.. Needles to say, same guy in support for two companies (their end), so they filed the jira blocker with the wrong customer that doesn't have a SLA so no urgent emails..and then the phone calls.. and then the hell broke loose.. checking what is happening.. After frantic calls from our dba to anyone who even knows that our customer exists if they were doing sth on the db.. noup, not a single one was fucking with the prod db.. The hell! Materialised view created 10 mins ago that blocked everything..set to recreate every 10 minutes..with a query that I am guessing couldn't even select all that data in under 15.. dafaaaq?! Then we kill it..and again it is there.. We found out that customers dbas were testing something on live environment, oblivious that they mamaged to block the entire db..
FML, I'm going pokemon hunting.. :/ codename for ingress n beer..

The client doesn't want to give me her PIN code from GoDaddy but I need it to make changes for her.

She told me that GoDaddy's Customer Support told her she can't give her PIN to anyone. I understand that. I told her what to do but she still wants me to do it.

She came up with the idea of teleconference between me, her and GoDaddy (is that even possible?). We live in two different countries.

She could just do it by herself (as I told her what and how to do) or give me the PIN... Nope, she thinks that it's my business to make things up.

Boss wants me to carry on this because she's difficult and may make us bad PR even if she's not right. He doesn't want a shitstorm to handle.

We made few projects for her in the past, she gave us access to all her WordPresses, FTPs, backups, authinfo codes etc but still doesn't trust us. She always thinks dozen times before she gave us some data.

And she's not even a business client. She runs a few blogs about her hobbies. She doesn't make money from them. It's not a big deal but she treats it like a treasure.

It's not easy to be gentle and kind :)

Just got an email from a customer who is deciding to stick with their existing eCommerce site after we built a new one.

They said they don't have time to sort out all their data for the import to the new site so are putting it on hold, possibly permanently.

They have now made the old site responsive - albeit very badly.

I just don't get it, what's wrong with people? The new one is far better.

They have paid us but just pissed off all the efforts have gone down the drain.

Can someone help me understand?

I subscribed to a nifty IT-releated magazine, and on its back, there's an ad for "Dedicated root server hosting", nothing unusual at a first glance, but after I read the issue, I decided to humor them and see what it is that they offered, and... It just... Doesn't make sense to me!

An ad for "Dedicated Root Server" - What is a dedicated root server first of all? Root servers of any infrastructure sound pretty important.

But, the ad also boasts "High speed performance with the new Intel Core i9-9900K octa-core processor", that's the first weird thing.

Why would anyone responsible enough want to put an i9 into a highly-reliable root server, when the thing doesn't even support ECC? Also, come on, octa-core isn't much, I deal with servers that have anywhere between 2 and 24 cores. 8 isn't exactly a win, even if it has a higher per-core clock.

Oh, also, further down the ad has a list of, seeming, advantages/specs of the servers, they proclaim that the CPU "incl. Hyper-Threading-Technology"... Isn't that... Standard when it comes to servers? I have never seen a server without hyperthreading so far at my job.

"64 GBs of DDR4 RAM" - Fair enough, 64 gigs is a good amount, but... Again, its not ECC, something I would never put into a server.

"2 x 8 TB SATA Enterprise Hard Drive 7200 rpm" - Heh, "enterprise hard drive", another cheap marketing word, would impress me more if they mentioned an actual brand/model, but I'll bite, and say that at least the 7200 rpm is better than I expected.

"100 GBs of Backup Space" - That's... Really, really little. I've dealt with clients who's single database backup is larger than that. Especially with 2x8 TB HDD (Even accounting for software raids on top)

This one cracks me up - "Traffic unlimited"
Whaaaat?! You are not gonna give me a limit to the total transferred traffic to the internet for my server in your data center? Oh, how generous of you, only, the other case would make the server just an expensive paperweight! I thought this ad was for semi-professionals at least, so why mention traffic, and not bandwidth, the thing that matters much more when it comes to servers? How big of a bandwidth do I get? Don't tell me you use dialup for your "Dedicated Root Server"s!

"Location Germany or Finland" - Fair enough, geolocation can matter when it comes to latency.

"No minimum contract" - Oooh, how kiiiind of you, again, you are not gonna charge me extra for using the server only as long as I pay? How nice!

"Setup Fee £60" - I guess, fair enough, the server is not gonna set itself up, only...

The whole ad is for "monthly from £55.50", that's quite the large fee for setup.

Oh, and a cherry on top, the tiny print on the bottom mentions: "All prices exclude VAT and are a subject to..." blah blah blah.
Really? I thought that this sort of almost customer deceipt is present only in the common people's sphere!

I must say, there's being unimpressed, and then... There's this. Why, just... Why? Anyone understands this? Because I don't...

PayPal = GayPal

PHASE 1

1. I create my personal gaypal account
2. I use my real data
3. Try to link my debit card, denied
4. Call gaypal support via international phone number
5. Guy asks me for my full name email phone number debit card street address, all confirmed and verified
6. Finally i can add my card

PAHSE 2

7. Now the account is temporarily limited and in review, for absolutely no fucking reason, need 3 days for it to be done

8. Five (5) days later still limited i cant deposit or withdraw money

9. Call gaypal support again via phone number, burn my phone bill

10. Guy tells me to wait for 3 days and he'll resolve it

PHASE 3

11. One (1) day later (and not 3), i wake up from a yellow account to a red account where my account is now permanently limited WITHOUT ANY FUCKING REASON WHY

12. They blocked my card and forever blocked my name from using gaypal

13. I contact them on twitter to tell me what their fucking problem is and they tell me this:

"Hi there, thank you for being so patient while your conversation was being escalated to me. I understand from your messages that your PayPal account has been permanently limited, I appreciate this can be concerning. Sometimes PayPal makes the decision to end a relationship with a customer if we believe there has been a violation of our terms of service or if a customer's business or business practices pose a high risk to PayPal or the PayPal community. This type of decision isn’t something we do lightly, and I can assure you that we fully review all factors of an account before making this type of decision. While I appreciate that you don’t agree with the outcome, this is something that would have been fully reviewed and we would be unable to change it. If there are funds on your balance, they can be held for up to 180 days from when you received your most recent payment. This is to reduce the impact of any disputes or chargebacks being filed against you. After this point, you will then receive an email with more information on accessing your balance.

As you can appreciate, I would not be able to share the exact reason why the account was permanently limited as I cannot provide any account-specific information on Twitter for security reasons. Also, we may not be able to share additional information with you as our reviews are based on confidential criteria, and we have no obligation to disclose the details of our risk management or security procedures or our confidential information to you. As you can no longer use our services, I recommend researching payment processors you can use going forward. I aplogise for any inconvenience caused."

PHASE 4

14. I see they basically replied in context of "fuck you and suck my fucking dick". So I reply aggressively:

"That seems like you're a fraudulent company robbing people. The fact that you can't tell me what exactly have i broken for your terms of service, means you're hiding something, because i haven't broken anything. I have NOT violated your terms of service. Prove to me that i have. Your words and confidentially means nothing. CALL MY NUMBER and talk to me privately and explain to me what the problem is. Go 1 on 1 with the account owner and lets talk

You have no right to block my financial statements for 180 days WITHOUT A REASON. I am NOT going to wait 6 months to get my money out

Had i done something wrong or violated your terms of service, I would admit it and not bother trying to get my account back. But knowing i did nothing wrong AND STILL GOT BLOCKED, i will not back down without getting my money out or a reason what the problem is.

Do you understand?"

15. They reply:

"I regret that we're unable to provide you with the answer you're looking for with this. As no additional information can be provided on this topic, any additional questions pertaining to this issue would yield no further responses. Thank you for your time, and I wish you the best of luck in utilizing another payment processor."

16. ARE YOU FUCKING KIDDING ME? I AM BLOCKED FOR NO FUCKING REASON, THEY TOOK MY MONEY AND DONT GIVE A FUCK TO ANSWER WHY THEY DID THAT?

HOW CAN I FILE A LAWSUIT AGAINST THIS FRAUDULENT CORPORATION?

Starting the week with a 3 hour meeting to discuss importing Customer data to a new crm, if I should be allowed to take the time to do it or not.

I finished it last week and already imported the data to the syst enviroment and scrubbed it.

I spend more time Waiting for meetings and attending than doing the work.

I work in a dev company. One of our clients hired us to help them out as their devs are failing with their deadlines.

I had to expose app services via an api. I did it. Client company devs didn't like the way I did it as I rewrote their datamodels and declared them as api-use-only. I was demanded to return bkend services' data structures.

I didn't agree and waited until deadline to submit my code.

Now they are honestly thanking me for what I did as I've saved them from a forever-mutating-api-and-angry-integration-customers hell.

Not sure whether should I be happy or worried. I forced my solution onto them. It's not proffessional. But yhe customer is happier now than it would've been.

What do you do in such situations?

Update on the bank I’m working for: their security is shit and the way they manage customer data and credentials is sickening. On top of it all, there’s about 10 windows XP computers still online not to mention the ATM is running Windows XP. What the flying fuck.

A few days ago PM started asking me once a day when we will have fixed an error he saw at customer site.

I always tell him that it is not a software error, just missing data. I try to explain the issue and that the root cause is the incomplete data given by the customer.

Then he says he will talk with the data import guys if they can fix something and I tell him that from my point of view the data import is fine, but the customer has to provide a full dataset and the "error" will vanish immediately.

He walks to the data import colleague anyway and gets told that everything is ok with the import.

Next day he appears at my desk to tell me that the import seems ok and asks me how we could fix the error and I tell him that it's not a software issue, try to explain it...

I wonder how long he will keep up on it.

Customer has asked me to recreate a dashboard they use with a bunch of data, charts, etc.

Problem: The screenshots they sent me... almost everything is illegible. The fidelity of the screenshots themselves is just fine.

It's that their dashboard they have is straight unintelligible. The charts are all smashed up, scale is off, most data ... you can't even tell what it is.

On one bar chart there's just one bar, no x or y scale indicators ... and a random dot in the bar... what even?

Apparently they love this dashboard but as far as I can tell they can't possibly be getting anything of value from it ...

It's like I can cook... but I can't make a recipe .. wrong ... just like someone else made it wrong from screenshots. :P

- 5 days until customer integration test. I finished my work for the test a week ago so I am relaxed. 10 days of estimated work for other team, 1 dev scheduled for this task.
I reminded of the deadline, which seemed not realistic anymore; "Don't be so pessimistic" they said, "Everything is fine", "We'll get it done".

- 2 days to go and half of the system doesn't work, the external test system rejects all data (nobody had time to read the specs -> let's call it 'assumption based development' (ABD))
I reminded of the deadline, and that I would like to have an internal test with all components beforehand; "Don't be so pessimistic" they said, "Everything is fine", "Just some minor issues".

- 1 day to go and dev from other team called in sick... (and I can really empathize this decision); "Someone else can jump in and finish the work" they said.

- An hour later the test was cancelled not even 24 hours before it should take place. We could have rescheduled the test more than a week ago, that wouldn't have been so disgusting and even save our customer some hours of preparation effort.

I hate myself when I was right from the start but wouldn't enforce my position because I'm too kind sometimes.

Things that make you regret you are not a normal grunt in any other fucking job outside of software development...

Few years back we had the biggest customer ever close to signing contact with us (b2b). They had a CRM they wanted to connect to our CRM because their users didn't want to use IE with ActiveX anymore, the old software was a fucking RDP over IE to a server behind a VPN.

Boss brags how we can implement every API on Earth with our team and gets the contract signed. Technically not a lie but we agreed on a company meeting a few month prior to not implement each API for every customer but expose one ourselves because we had enough big customers on that one software to not want 100+ unique API connectors in our code.

So we apparently agreed to not only build our side of the API but also pay 2/3 of the bill of the other company for implement their shitty excuse of an API...

Fast forward a few month, talking to the other companies dev daily to get their API up and running, our part is long done. Finally get things set up and data flows... suddenly shit hits the fan. That shitty excuse of CRM can't expose the created and modified timestamps to the API. Webhooks never got implement and now we have no way of knowing which data changed because their side is completely passive.

Fast forward to a few weeks back. Still no solution. Shit is running, barely. Data inconsistency is low because everyone knows they should never change things in the old CRM because the changes might not be synced. (Only one indictor is a custom modified date on the main customer data that only updates if the main data was changed but there are 20+ different possible subsets. Can't get changes in subsets detected, like ever)

One fucking grunt updated 129 customer-profiles in the old CRM. Nothing was synced.

They still use the old shit for billing.

Their it-crowd-guy calls me up:
"Sorry but we need to generate the bills tomorrow and there seems to be some kind of desynchronization between the databases"

No shit? Someone did exactly what we told you not to do and now that one thing we warned you about happened but now it's our fault? Use the fucking force sync button we built for that purpose and that purpose alone. It will only take 7 days because that fucking SOAP API is slow as fuck and you have millions of datasets to sync...

Fml I might just try and jump out the window, sounds like a lot of fun in days like this.

tl;dr never implant against dynamics ax aif soap API if you want to keep some basic level of sanity

Customer: the user summary report does not show all the transaction data I want to see

Me: there is a report called "transaction log report" that will show all the transactions

Customer: is that the user summary report?

One thing when working with a ton of data:
If there is a slight, infinitesimal probability that something will be wrong, then it will 100% be wrong.

Never make assumptions that data is consistent, when dealing with tens of gigabytes of it, unless you get it sanitized from somewhere.

I've already seen it all:
* Duplicates where I've been assured "these are unique"
* In text fields that contain exclusively numeric values, there will always be some non-numeric values as well
* There will be negative numbers in "number sequences starting with 1"
* There will be dates in the future, and in the far far future, like 20115 in the future.
* Even if you have 200k customers, there will be a customer ID that will cause an integer overflow.

Don't trust anything. Always check and question everything.

The absolutely terrible and anti-customer "service" provided by Comcast should be illegal.

My bill went up $25 this month without any warning whatsoever, and all I get is their braindead AI they are training with customer voice data. So I shout jibberish into it until it connects me to a human.

I have actual choices where I live, so I'm going to cancel.

I run update without where on mysql console on production database Today.

CLASSIC

Just because I needed to fix database after bug fix on the backend of the application.
I thought I wrote good sql statement after executing it on my local machine and then everything got bad.

Luckily it was only one column with some cached statistics data and I checked that it was not important data before I actually started fixing stuff but still ...
Almost got hard attack afterwards.
Made a script to fix this column and it took me only 15 minutes but still...

Bug was caused in part I got no unit tests and application grow after 3 years of development from simple one for one customer and volumes of documents around 50k to over 40 customers and volumes over 2mil per month, don’t know how many pages each, just in one year after we completed all needed features.

I have daily backups and logs of every api operation but still.
I think this got to far for one backend developer.

I got scared that I will loose money cause I am contractor and the only backend developer working on it.
I am so tired of this right now I think I need a break from work.

Responsibility is killing me so hard right now.
It will take a week to get back to normal.

Many years ago, when I moved from a semi-experienced developer to an absolute beginner project manager at another company, my very first project was an absolute clusterfuck.

The customer basically wanted to scrape signups to their EventBrite events into their CRM system. The fuckery began before the project even started, when I was told my management that we HAD to use BizTalk. It didn't matter that we had zero experience with BizTalk, or that using BizTalk for this particular project was like using a stealth bomber to go down to the shops for a bottle of tequila (that's one for fans of Last Man on Earth). It's designed to be used by an experienced team of developers, not a small inexperienced 1-person dev team I had. The reason was for bullshit political reasons which I wasn't really made clear on (I suspect that our sales team sold it to them for a bazillion pounds, and they weren't using it for anything, so we had to justify us selling it to them by doing SOMETHING with it). And because this was literally my first project, I was young and not confident at all, and I wanted to be the guy who just got shit done, I didn't argue.

Inevitably, the project was a turd. It went waaay over budget and time, and didn't work very well. I remember one morning on my way to work seriously considering ploughing my car into a ditch, so that I had a good excuse not to go into work and face that bullshit project.

The good thing is that I learned a lot from that. I decided that kind of fuckery was never going to happen again.

A few months later I had an initial meeting with a potential customer (who I was told would be a great customer to have for bullshit political reasons) - I forget the details but they essentially wanted to build a platform for academic researchers to store data, process it using data processing plugins which they could buy, and commersialise it somehow. There were so many reasons why this was a terrible idea, but when they said that they were dead set on using SharePoint (SharePoint!!!) as the base of the platform, I remembered my first project and what happened.

I politely explained my technical and business concerns over the idea, and reasons why SharePoint was not a good fit (with diagrams and everything), suggested a completely different technology stack, and scheduled another meeting so they could absorb what I had said and revisit. I went to my sales and head of development and basically told them to run. Run fast, and run far, because it won't work, these guys are having some kind of fever dream, it's a clusterfuck in the making, and for some reason they won't consider not using SP.

I never heard from them again, so I assume we dropped them as a potential client. It felt amazing. I think that was the single best thing I did for that company.

Moral of the story: when technology decisions are made which you know are wrong, don't be afraid to stand up and explain why.

Storytime!

(I just posted this in a shorter form as a comment but wanted to write it as a post too)

TL;DR, smarts are important, but so is how you work.

My first 'real' job was a lucky break in the .com era working tech support. This was pretty high end / professional / well respected and really well paid work.

I've never been a super fast learner, I was HORRIBLE in school. I was not a good student until I was ~40 (and then I loved it, but no longer have the time :( )

At work I really felt like so many folks around me did a better job / knew more than me. And straight up I know that was true. I was competent, but I was not the best by far.

However .... when things got ugly, I got assigned to the big cases. Particularly when I transferred to a group that dealt with some fancy smancy networking equipment.

The reason I was assigned? Engineering (another department) asked I be assigned. Even when it would take me a while to pickup the case and catch up on what was going on, they wanted the super smart tech support guys off the case, and me on it.

At first this was a bit perplexing as this engineering team were some ultra smart guys, custom chip designers, great education, and guys you could almost see were running a mental simulation of the chip as you described what you observed on the network...

What was also amusing was how ego-less these guys seemed to be (I don't pretend to know if they really were). I knew for a fact that recruiting teams tried to recruit some of these guys for years from other companies before they'd jump ship from one company to the next ... and yet when I met them in person it was like some random meeting on the street (there's a whole other story there that I wish I understood more about Indian Americans (many of them) and American engineers treat status / behave).

I eventually figured out that the reason I was assigned / requested was simple:

1. Support management couldn't refuse, in fact several valley managers very much didn't like me / did not want to give me those cases .... but nobody could refuse the almighty ASIC engineers. No joke, ASIC engineers requests were all but handed down on stone tablets and smote any idols you might have.

2. The engineers trusted me. It was that simple.

They liked to read my notes before going into a meeting / high pressure conference call. I could tell from talking to them on the phone (I was remote) if their mental model was seizing up, or if they just wanted more data, and we could have quick and effective conversations before meetings ;)

I always qualified my answers. If I didn't know I said so (this was HUGE) and I would go find out. In fact my notes often included a list of unknowns (I knew they'd ask), and a list of questions I had sent to / pending for the customer.

The super smart tech support guys, they had egos, didn't want to say they didn't know, and they'd send eng down the rabbit hole. Truth be told most of what the smarter than me tech support guy's knew was memorization. I don't want to sound like I'm knocking that because for the most part memorization would quickly solve a good chunk of tech support calls for sure... no question those guys solved problems. I wish I was able to memorize like those guys.

But memorization did NOT help anyone solve off the wall bugs, sort of emergent behavior, recognize patterns (network traffic and bugs all have patterns / smells). Memorization also wouldn't lead you to the right path to finding ANYTHING new / new methods to find things that you don't anticipate.

In fact relying on memorization like some support folks did meant that they often assumed that if bit 1 was on... they couldn't imagine what would happen if that didn't work, even if they saw a problem where ... bro obviously bit 1 is on but that thing ain't happening, that means A, B, C.

Being careful, asking questions, making lists of what you know / don't know, iterating LOGICALLY (for the love of god change one thing at a time). That's how you solved big problems I found.

Sometimes your skills aren't super smarts, super flashy code, sometimes, knowing every method off the top of your head, sometimes you can excel just being more careful, thinking different.

*sigh* woke up did a data export for the customer, send it to them then they reply "thanks but it's next weekend we wanted the data export not this one" checked the email and they were correct.

Have you ever had the moment when you were left speechless because a software system was so fucked up and you just sat there and didn't know how to grasp it? I've seen some pretty bad code, products and services but yesterday I got to the next level.

A little background: I live in Europe and we have GDPR so we are required by law to protect our customer data. We need quite a bit to fulfill our services and it is stored in our ERP system which is developed by another company.

My job is to develop services that interact with that system and they provided me with a REST service to achieve that. Since I know how sensitive that data is, I took extra good care of how I processed the data, stored secrets and so on.

Yesterday, when I was developing a new feature, my first WTF moment happened: I was able to see the passwords of every user - in CLEAR TEXT!!

I sat there and was just shocked: We trust you with our most valuable data and you can't even hash our fuckn passwords?

But that was not the end: After I grabbed a coffee and digested what I just saw, I continued to think: OK, I'm logged in with my user and I have pretty massive rights to the system. Since I now knew all the passwords of my colleagues, I could just try it with a different account and see if that works out too.

I found a nice user "test" (guess the password), logged on to the service and tried the same query again. With the same result. You can guess how mad I was - I immediately changed my password to a pretty hard.

And it didn't even end there because obviously user "test" also had full write access to the system and was probably very happy when I made him admin before deleting him on his own credentials.

It never happened to me - I just sat there and didn't know if I should laugh or cry, I even had a small existential crisis because why the fuck do I put any effort in it when the people who are supposed to put a lot of effort in it don't give a shit?

It took them half a day to fix the security issues but now I have 0 trust in the company and the people working for it.
So why - if it only takes you half a day to do the job you are supposed (and requires by law) to do - would you just not do it? Because I was already mildly annoyed of your 2+ months delay at the initial setup (and had to break my own promises to my boss)?

By sharing this story, I want to encourage everyone to have a little thought on the consequences that bad software can have on your company, your customers and your fellow devs who have to use your services.
I'm not a security guy but I guess every developer should have a basic understanding of security, especially in a GDPR area.

PM asked me to develop an application to fetch data from the customer's DB, which would require an access security token provided by the customer. To get the token, I would have to travel to Germany (I live in Portugal) to get it personally (it's not possible to have someone else pick it up for me).

It turns out the security token is a completely closed environment, with its own OS, without the possibility of installing any application or communicating with the exterior. The laptop itself would boot from the token's OS.

It was concluded I would have to hack the security token, which is completely non compliant. So the PM decided not to go forward with it.

But now, I have to go Germany anyway to pick up the security tokens because they forgot to order them for these other guys who would be using them to access the customer's DB manually and they don't want to delay the project anymore.

Oh, and the security tokens cost the project 500€/month each...

Today was a SHIT day!

Working as ops for my customer, we are maintaining several tools in different environments. Today was the day my fucking Kubernetes Cluster made me rage quit, AGAIN!

We have a MongoDB running on Kubernetes with daily backups, the main node crashed due a full PVC on the cluster.

Full PVC => Pod doesn't start
Pod doesn't start => You can't get the live data
No live data? => Need Backup
Backup is in S3 => No Credentials
Got Backup from coworker
Restore Backup? => No connection to new MongoDB

3 FUCKING HOURS WASTED FOR NOTHING

Got it working at the end... Now we need to make an incident in the incident management software. Tbh that's the worst part.

And the team responsible for the cluster said monitoring wont be supported because it's unnecessary....

A long long time ago ( 2007 I think ) I worked for a company that made landing sites, so basically an email campaign would go out, users would be sent to a 1 page website with a form to capture their data, ready to be spammed even more. You know how it was back then.

So I worked with a guy who we had just hired, I didn't do the hiring but his CV checked out, so I gave him one of my tasks. Now most pages were made with js and html, with a PHP backend ( called with Ajax). Now this guy didn't know PHP so I was like all good, ASP works too at the end of the day we don't judge, we do like 2 or 3 of these a day and never look at them again. So he goes of and does is thing.

3 weeks later, the customer calls up to me they still haven't received their landing page. Ok so he probably forgot to email the customer np, I tell him to double check he has emailed the customer. Another week goes by end the customer calls back, same problem. At this point I'm getting worried, because we're days away from the deadline and it was originally my task.

So I go back to the guy and I tell him I want that landing page so I can send it myself, half thinking to myself that we had a freeloader, that guy that comes in to companies for 3 weeks, doesn't work, but still cashes his pay. But no, this was much worse.

So he tells me he has finished yet. I ask him why, what's the blocker ? You had 4 weeks to tell me you were blocked and couldn't progress. And his answer was simply, because I wasn't blocked I have been working on it this whole time. So I tell him to zip his project up and email it to me. We didn't do SVN or git back then, simply wasn't worth it. So he comes back to me and says the email server is telling him attachments can't be bigger then 50mb. At this point I'm thinking he didn't properly sized the art or something, so I give him a flash drive to put it on.

When I then open the flash drive, the archive is 300mb, thinking to myself, the images weren't even that big to begin with.
So I open it up, and I don't even find any images, just a single asp page. About 500mb. When I opened that up and it finally loaded, I saw the most horrendous things ever.

The first 500 lines was just initializing empty vars. Then there was some code that created an empty form with an onChange event that submits the form. After that.. it was just non stop nested if's. No loops, no while, for, foreach, NO elseif's, just nested if's, for every possible combination of the state the form could be in. Abou 5000 of them, in a single file. To make matters worse, all the form ( and page ) layout was hardcoded in the if's. Includes inline css, base64 encoded images, nothing but as dynamic, based on the length of the form he changes the layout, added more background etc. He cut the images up for every possible size of the page and included them in the code.

I showed it to my boss, he fired the guy on the spot. I redid the work from scratch, in under 4 hours. Send it to the client. they had no ammends to make, happy as Larry. Whish I kept the code somewhere.

Morale of the story, allways do a coding test on interviews, even if small things just to sanity check.

A follow up about Mozilla IRL spotify radio.

Very interesting talk relates to internet and privacy in gerenal. (Not about programming btw)

Eg: Bose headphone app sends your data to data broker,
which ransomware rated with top customer service,
how to setup a bait for catching Twitter bots

It feels like Mozilla is fighting for justice.
I'm totally sold.

Why do some developers cut corners and add 20 extra fields just in case the customer wants to add extra data? What happens when the customer needs 21 fields. Just spend slightly more time and implement a custom field system that can extend to any amount of data it's not that difficult and you won't have to add a new field every time a customer needs more then you expected.

Today during a follow-up meeting of the grand project I'm workng on...

TL: ... and I want to start working on the production environment and have it ready by next month.
Me: (interrupts) hold up! We are not ready, we have a huge backlog of technical tasks that need to be addressed and we are still not in possession of the very crucial business and functional requirements that you are supposed to provide. The acceptation environment is just set up on infra perspective but does not have anything running yet! The API we depend on is still not ready because you keep adding change tasks to it. We have a mountain of work to do to even get to a first release to integration yet and there is still the estimations on data loads and systems... your dream will not be possible until at least Q2 of 2024.
TL: stop being so negative @neatnerdprime and try to be more customer friendly. I want it by the end of the next month.
Me: remember what I said to you about moving prematurely. Remember I don't take any responsibility if things break because you rush the project. Please, reconsider!
TL: I just want it, please do it

FUCK YOU YOU SORRY EXCUSE OF A PEOPLE PERSON KNOWING JACK SHIT AND JUST LICKING THE MIDDLE MANAGEMENT ASSHOLE TO RECEIVE ATTABOY PETS ON YOUR UGLY ASS BALD HEAD AND CROOKED TEETH. YOU SHOULD FUCKING DIE IN A FURNACE AND LEAVE NO TRACE BEHIND.

> develops a long form with reactive input boxes that shows wether the data inserted follows the correct format
> client goes "ok now make it a WhatsApp chat"
> "A WhatsApp chat?"
> "Yeah like you ask the questions of the form with the chat and the customer needs to answer through WhatsApp messages, just copy and paste everything you've already done in the browser"

I swear to god, some people have no fucking clue how development works

Client: I want a fixed timescale and cost on this project.

Me: OK, what do you need?

Client: We need to integrate our website with our CRM system, which we're in the middle of rebuilding and don't know what data will be available from it. We also want sophisticated Google maps integration, online sale, digital agreement signing and a customer login section that works as a social network for our clients. And we want it in six months time. And an app. And we want you to pitch for free with some initial design concepts. And we want details of you project management strategy.

Me: Ok... Do you know what you want your app to do?

Client: Yes, it's an app! So how much will this cost me?

Me: D':

This post is kinda late. For those who haven't read my previous rants, a marketing coworker bragged about a feature that we hadn't yet finished. (I'm thinking that they perhaps did it to put extra pressure on the dev team 🤔.) Of course it backfired pretty bad, because this feature was a plug-in for another service, and even though the dev team was on time with the feature, the other service we were writing a plug-in for took _sooo_ long to approve of our code, and it made this marketing guy look so bad in front of these clients because the feature was a few weeks late.

A part of the new feature was that some of their data would be synced with this service. These customers were so important that we couldn't afford to disappoint them, and the solution was... *drumroll please* ... that this marketing guy would have to manually copy the customer's data from the service into our platform to make the customer think this feature is ready. Row by row. I'm hearing it takes about one hour of their day 🤣

I mean I'm good friends with the guy but... they kinda deserved it

I've been offline from devrant for a while now but damn, I need to vent this shit

One of my colleagues can't describe tickets well enough, so I often have to speak to my colleague about it what he/she ments with their description (usually the ticket description is one line… that's all)

But yesterday the ticket was quite ok, I got were he/she was going for

Conveniently my colleague walked by at the end of yesterday and asked me how it was going

I responded quite energetic 'quite well, ticket is almost done'

And when I showed my colleague the result he/she said, well I got some feedback this morning, and we need to move X to Y with Z data

But you don't get the full story, this project exists of a very old abandoned framework (2013). Hacked together to work for more than one customer (but still copied over to run standalone) with the last year of development being focused on fast results (no time given to workout bugs or refactoring for cleaner/readable code)

So now I have to (on a feature that already took me 3 days to build) remove roughly 25% of the code and hacks, and hack a solution together..

This shit is demotivating as fuck...

I think I've reached some kind of job nirvana. My coworkers and I all complain about our work. We're overworked, underappreciated, underpaid, and and have to deal with all sorts of bullshit all the time. Pretty much everyone who has been on the team longer than a year is talking about quitting.

But I started at this company as a level 1 tech support phone technician before I transferred into the DevOps side of things, and that tech support job was SO much worse. Way more stressful, way less pay, mandatory overtime, horrible scheduling, being forced to remain calm while people hurl insults at you over the phone, and it was a dead-end job with a high turnover rate and almost no opportunities for advancement of any kind.

And every time I think back on that job, I realize that what I have now is actually pretty great. I'm paid well (still underpaid for the job I do, but catching up really fast due to my current boss giving me several big raises to keep me from quitting lol). I deal only with other tech people like developers and data scientists so no more listening to salesmen insult me on the phone. I'm not in any sort of customer service role so I can call people on their bullshit as long as I'm professional about it. I'm salaried so they can't make me work horrible shifts. 99% of my days are a normal 9-5 workday. I actually have a reliable schedule to plan around.

People treat me like the adult that I am.

I'd get a similar experience at other, better-paying companies, for sure, but what I have now is still pretty great.

I'm sure I'll be back in a few days to rant about more nonsensical bullshit and stress, but for now I'm feeling the zen.

Started a new job as junior developer. One of my first task was to sent a simple notification on an event in out product. Write the code, test that it works, push to devops.

Code compiles, tests pass, it’s deployed to internal test env. Check that my notification works in the test env. No problem.

It’s deployed to the customers test environment. It works and customer accepts it for prod.

We release to prod and of course it fails. Seems to be a simple string.Format that fails for god knows why. After 3h of debugging on prod without success we decide to roll it back.

Today we decided to try it on a backup of the prod db since one of the strings was taken from the db. Still working. No matter what data I input when trying it locally it still wont reproduce the issue we saw on prod.

Fuck this

When your customer calls you out and asks why "such and such" data wasn't copied over to the other two instances.

Then, thinking of course that it must be my fault: *research begins*

Reply to customer:
Your boss sent me an email that listed data points to *not* copy over, the item in question being one of them.

BAM!! ....developers: 1 customer: 0

Today I found out we have 5 different Customer databases, one for each product area. We don't have access to more than 2 of them, while corp. it central has full access, but we have to beg and pay to see our own customers....
Now i'm tasked with integrating all these into a Customer db. and the way i get access is cobolt made, fixed length csv files and it's different for each db.
FML

Told to sanitize a large collection of PowerPoints of customer data. Found one resolvable IP address and about 200 typos and other mistakes. Deleted the IP address.. mission successful!

So I am broke and can't buy a vds, I installed Termux on my android phone instead. Now I have a portable server that is capable to recieve calls and transmit sms for logs.

BUT, then I had to go to customer support due to case makes the phone get short circuited şn random times. Obviously they deleted all info and Samsung Cloud doesn't backup other users' data. (Termux emulates a terminal running on another user, which is not root by default)

Can anyone teach this teenager how to use tar properly? :D

Today a client opened a ticket saying that all the content for a customer returns 404. Turns out it's kinda important to end a prefix on a separator if you plan to recursively delete all data /user/<user_id> or you might end up deleting a bit of extra data

So, we (I'm the backend guy and work with a UI dev) are building this product portfolio management tool for our client and they have a set of 250 users. The team has two point of contacts for the 250 users who maintain the master data, help users with data quality, tool guidance, reporting and other stuff. So one day one of these two support users come to me and say : Hey I'm not able to add new transactions coz a customer is missing.

We have the provision to create / maintain customers.

I check the production DB, application code, try creating the customer and then the transaction, everything works perfectly fine.

I ask the user for a screen sharing session, the user starts reproducing the error like this :

We have a 3 system landscape - Dev / Test and Prod

U : Logs into the test system url, creates the customer.

U : Points out the toast saying customer creation is successful.

U : opens a new tab, opens the production system, tries creating the transaction, searches for the customer and says " see !! cant find the customer here ! the master data management apps never work !! "

FML?.

Asked a provider for an endpoint that returns customer usage

Provider sends back an endpoint that takes 1 minute to return one days worth of data for 1 customer and asks we limit concurrency to 3... we have 3000+ customers with them

(1 minute * 3000 customers) / 3 = 16 hours to pull yesterday's numbers

Hope we don't get behind

Wow fuck today. I took the day off to watch the eclipse yesterday so coming in today was like Monday squared. Right off the bat I have somebody from last week that I had spend around 8 hours working to get their system right call in and tell me they were cancelling even though everything just got working right.
Also got tasked with documenting the servers which wouldn’t be rant worthy if the dev that set them up didn’t get cranky whenever I ask for credentials or even a rough overview of how the server stack is configured. Then I get a ticket about how a customer is going to get his data from his ‘web guy’ but this customer has been keeping his data in our system for the better part of a decade. Wtf you getting bro? And who is this web guy? What data does he have? Nobody seems to know. And just to smear shit on top it turns out I swapped the addresses on the car parts I sold on eBay and now I have to do 2 returns and cross ship and almost definitely get negative feed back. Fuck everything.

All this before lunch. After lunch I still have the same problems but at least I got chicken!

We take over development of a live customer facing system and PM agrees date for our first code deployment with client CIO
Me: The dev and staging environments don't have any test data currently as the old agency screwed it up
PM: Well you better load some
Me: There isn't any... It'll take 10 days to copy prod db due to hosting provider SLAs, leaving 1 week for SIT, UAT and performance testing (assuming they don't screw up)
PM: Well the date is set, 1 week will be enough for testing

So my customer wanted me to collect Big Data using SQLITE... (Yeap SQLITE, like wtf...)

F*** my career.

Working for one of our oldest customer, in some serious old, ugly and outdated code(web service).
The dev db doesn't contain any relevant data.
The QA service points to production, so can't use it for any tests.
My contact, at the customer, is going on vacation tomorrow.
Their pm is going on vacation next Friday.
No time for refactoring, db data updates or otherwise do important and much needed updates.
They want it to be done yesterday.

FML.

Customer: You say you connect to XYZ service, but my data is not getting synced!

*checks their account*
Me: I see you have not integrated your two accounts. Go to Settings > Integrations > Connect to XYZ.

C: Why? But you already connect XYZ! You should already know all of my data!

The customer wanted a calendar view that somehow contained data about fucking everything.

Ended up looking like a bunch of trash icons on a calendar

I'm crying internally. The project(s) i work on have configuration files with dev and prod-info, the prod is just commented out. But thanks to reasons everyone has a different dev environment so there are many dev-config-blocks. I just use mine and carry on, BUT SOMEONE ALWAYS COMMITS THOSE FILES. I JUST THOUGHT OF IT NOW, BUT I'LL PUT THOSE FILES ON A BLACKLIST. FROM NOW ON YOU CAN ONLY COMMIT THESE FILES DURING A FULL MOON.

There's also this codebase to create licenses for our products. The license data fpr every customer is there, commented out. If you wanted to create another license, comment something and comment out another thing and you're good to go. THAT'S NOT WHAT VERSIONING IS FOR.

This one was from my Tech Lead, She had to update phone number of a customer in Database on production server. And guess what she forgot 'WHERE'. Next we were facing each other with poker face. :|

p.s: fortunately we had backup of just 4 hours back. Still we lost data of about 100 people.

48 hours.
We had 3 weeks of "manual data collection": pencil, paper and a dozen of people around all the offices of the company with the task to collect serial numbers of every piece of equipment used.
Then we had 3 weeks of data entry, a dozen of people copying all handwritten data to a custom made VB form.

And then there was me, the guy that was in charge of verifying, zipping and sending the data to the client. I spent 48h non stop to go through everything, finding, fixing or delete unusable data.
I had to delete at least 25% of the data because incomplete or completely unusable (serial numbers too short or too long, for example).
48h in the office.

The data was then delivered to the customer. 2 days after, when I finally woke up, everyone was in panic because:
- serial numbers were not matching
- addresses were wrong
- the number of delivered records was smaller than expected

What did I learn from this experience?
When your deadline is tomorrow, and you need 4 weeks to complete your work, ignore the deadline and inform everyone at any level that you are ignoring the deadline. And then resign and find a better job.

Ah, yes, pencils and paper are powerful tools, but rat poison too. You just need to use them in the right place. The only data collection that can be trusted when done with a pencil is the one involving checkboxes.

Is it just me or are all the stoopid people in middle management? Why do these clueless people always impose completely nonsense requirements? Like 'You have to process all entered client data but you are not allowed to store it, nowhere, because of GDPR, storing data is evil!' But when customer logs on all his not persisted data has to be pushed to the frontend immediately. WTF THIS IS CRAZY

I currently work on a legacy system for a company. The system is really old - and although I was hired as a programmer, my job is pretty much glorified data entry. To summarise, I get a bunch of requirements, which is literally just lots of data for each month on spreadsheets and I have to configure the system to make it work, which is basically just writing a whole bunch of SQL scripts.

It’s not quite as simple as that, because whoever wrote the system originally really wrote it backwards, and in fact, the analysts who create the spreadsheets actually spend a fair bit of time verifying my work because the process is so tedious that it’s easy to make a mistake.

As you can guess, it is pretty much the most boring job ever. However, it’s a full time job with decent pay, and I work remotely so I can stay home with my son.

So I’ve been doing it for about 18 months and in that time, I’ve basically figured out all the traps to the point where I’ve actually written a program which for the past 6 months has been just doing the whole thing for me. So what used to take the last guy like a month, now takes maybe 10 minutes to clean the spreadsheet and run it through the program.

Now the problem is, do I tell them? If I tell them, they will probably just take the program and get rid of me. This isn’t like a company with tons of IT work - they have a legacy system where they keep all their customer data since forever, and they just need someone to maintain it. At the same time, it doesn’t feel like I’m doing the right thing. I mean, right now, once I get the specs, I run it through my program - then every week or so, I tell them I’ve completed some part of it and get them to test it. I even insert a few bugs here and there to make it look like it’s been generated by a human.

There might be amendments to the spec and corresponding though email etc, but overall, I spend probably 1-2 hours per week on my job for which I am getting a full time wage.

I really enjoy the free time but would it be unethical to continue with this arrangement without mentioning anything? It’s not like I’m cheating the company. The company has never indicated they’re dissatisfied with my performance and in fact, are getting exactly what they want from employing me.

Story of my first successful project

Being part of a great team, I've shared in a lot of successes, one I am particularly proud of is my first attempt to use agile methodologies in a deeply waterfall-managment culture.

Time was June/July-ish and we applied for a national quality award where one key element in the application stated how well we handled customer complaint resolution.
While somewhat true (our customer service is the top-shelf good stuff), we did not have a systematic process in resolving customer complaints. Long story short,
the VP lied on her section of the application. Then came the 'emergency', borderline panic meeting (several VPs, managers, etc) to develop a process to better manage
complaints before the in-house inspection in December.
As most top priority projects go, the dev manager allocated 3 developers, 2 DBAs, and any/all network admins we would need (plus all the bureaucratic management that wanted their thumb in the pie).
Fast forward to August, after many, many planning meetings, lost interest, new shiny bouncing balls, I was the only one left on the project. The VP runs into the dev manager in the hallway and asks "Is my program done yet? If its not ready before December with report-able data, we will not win the award."
The <bleep> hit the fan...dev manager comes by...
Frank: "How the application coming along? Almost done?"
Me:"No, haven't really started coding. You moved Jake and Tom over to James's team, Tina quit, and you've had me sidetracked helping other teams because the DBAs are too busy."
Frank: "So, it's excuses. You really think the national quality award auditors care about your excuses? The specification design document has been done for months. This is unacceptable."
Me: "The VP finished up her section yesterday and according to the process, we can't start coding until the document is signed off."
Frank: "Holy f<bleep>ing sh<bleep>t! No one told you *you* couldn't start. You know how to create tables and write code."
Me: "There is no specification to write to. The design document is all about how they plan on reporting the data, not how call agents will be using the application to serve customers."
Frank: "The f<bleep> it isn't. F<bleep>ing monkeys could code against that specification, I helped write it! NO MORE F<bleep>ING EXCUSES! This is your top priority from now on!"

I was 'cleared' to work directly with the call center manager and the VP to develop a fully integrated customer complaint management system before December (by-passing any of the waterfall processes that would get in the way).

I had heard about this 'agile' stuff, attended a few conference tracks on the subject, read the manifesto, and thought "I could do this.".

Over the next month, I had my own 'sprints' and 'scrums' with the manager (at the time, 'agile' was a dirty word so I had to be careful of my words and what info I shared) and by the 2nd iteration had a working prototype.
Feature here, feature there (documenting the 'whys' and 'whats' along the way), and by October, had a full deployed application.

Not thinking I would get a parade or anything, the dev manager came back from a meeting where the VP was showing off the new app to the other VPs (and how she didn't really 'lie' on the application)

Frank: "Everyone is pleased how well the project turned out, except one thing. Erin said you bothered him too much with too many questions."
Me: "Bothered? Did he really say that?"
Frank: "No, not directly, but he said you would stop by his office every day to show him your progress and if he needed you to change anything. You shouldn't have done that."
Me: "Erin really seemed to like the continuous feedback. What we have now is very different than what we started with."
Frank: "Yes, probably because you kept bothering him and not following the specification document. That is why we spend so much time up front in design is so we don't waste management's time, which is exactly what you did."
Me: "We beat the deadline by two months, so I don't think I wasted anyone's time. In fact, this is kind of a big win for us, right?"
Frank: "Not really. There was breakdown in the process. We need better focus on the process, not in these one-hit-wonders."

End the end, the company won the award (mgmt team got to meet the vice president, yes the #2 guy). I know I played a very small, somewhat insignificant role in that victory, I was extremely proud to be part of the team.

I have a piece of software pulling data from a database. I have been having a problem storing time values correctly, so I am running some tests with the customer. He has some data for Sunday and he says "Oh chick fil a should be empty!" Idk why I think it's funny but we are guaranteed test data because of the Bible.

Today our customer tried to change the log dir of Kafka. Too bad he did not change the intended log4j.log, instead he changed the log.dir where kafka writes his data.

He basically tried to change the tires at 180km/h at the Autobahn. Only god knows how he managed to get the tires off. After that he slided a kilometer on his rims and wondered why the car wouldn't drive anymore.

Consumers fucked, Topics fucked and Producers fucked

!rant

I just made my API in my laravel and I understand how it works! It may seem like not a lot, but I got from far.

Just came two years ago in this industry as I worked as a customer service agent for a hostingcompany. I entered a whole new area what I immediatly got into at the time. Mind I already was studying Biomedical labresearch at the same time and was the IT guy in the family. Well, think back then I was just googling and fixing shit most of the time.

I was 21 at the time and began to learn everything I could learn in my position and soon it was not enough and wanted to learn more by working parttime(study already asks a lot of time). I soon applied as Junior System Engineer within the same company without prior education and got the job! And I'm back feeling I entered a new area where you feel you can do so much by just learning how it works. Now I want to learn to develop in PHP so I may make another step further.

Not a rant, but I want to share my experience as labrat starting to someting programming(did some bio-informatics, which was really interesting but with less emphasis on programming but more on data analysis). Still got a gigantic of list I want to learn from languages and frameworks to orchestration systems.

Dumbf*** network guy in my company doesn't know that customer portal has database and you run queries to get the data.

So pissed off that anyone can do fing CCNA and qualify to work in IT these days

Also stupid company for having a web based database

I looked at an SQL server today from a customer, talked with one of their devs and he said that he's unable to understand why the server misbehaves... All (!) queries were optimized, but they have 'big data queries'... Migraine started, I had a very bad feeling. Monitoring? Nooooppeeee. Migraine kicks in. Connected to server. SHOW GLOBAL VARIABLES...
After a bit of scrolling I found a lot of misconfigured variables (e.g. extreme large join buffers, unrealistic buffer sizes), high slow query count (nearly 60 % of COM_SELECT) and a few variables that were unknown to me.

Then came the version line.
5.0.46
Yes. 5.0.46.

Big data? Well... 30 GB of usage data.

I called the company back... The dev told me sternly that this was the production server (I had hope...) and that I lie - neither the version, nor the variables could be the problem.
A coworker had to verify it and our manager had to do the communication... Worst, most traumatic working day I ever had.

We are having a history lesson updating a system that was built around 1985.

It's a custom built sales and customer tracker, programmed in Clipper, which is a superset of xBase, that is a language that appears to be data orientated. DosBox and Dosemu have both failed to run it, the programs loads and indexes just fine, but when it gets to the program dashboard it shows the options and doesn't seem to accept any input, though it appears to be running as the time updates (any ideas?)

Tried compiling the source using harbour, compilation fails, something about "time" having too many arguments and other obscure errors. Urgh.

Dbf files are easily converted and opened but really we want to view the working program to see the relations so we can translate the data models.

It's both fascinating and infuriating at the same time.

* break it into elementary steps, small enough to fit into your "estimation time unit", e.g. days or hours.
* estimate those steps for "developing at a leisurely pace" if nothing goes wrong.
* think about "what could go wrong" (list everything!) and adjust values accordingly.
* adjust total amount with experience values, like:
* times 1.2 for every manager
* times 1 to 4 based on which legacy projects i have to touch

and finally:
* multiply with `1+log(t/u,2)`, with `u` being the amount of useful data in the requirement description and `t` being the total amount of data in the requirement description
* sample: with our current "favourite" customer, about 90% of all tickets is garbage, so t/u = 100/10 = 10 => log(10,2) = 3.3 => multiply everything with 4.3

Let's all flock to facebook's (I'm sorry, META's) latest application, forgetting all the trouble they've had about privacy breaches and the selling of customer data and other shady shit.

Sounds like a wonderful idea.

And give that company even more of a monopoly over the internet. Communication? Whatsapp and facebook messgenger. Social Networks? Facebook and Instagram.

I understand not giving a shit if you do not have a background in tech but come on. Learn to live without twitter you internet addicted dumb fucks

A customer asks for a change request or a bug fix and it results in creating a ticket for that.
It's the process and how it works in most places but after you finish with the task and fix the same customer who provided you with the requirements will request that you share the steps on how to test the fix or the feature.
I'm not speaking about the data preparation or required configuration. I mean a step-by-step instruction on how the tester/QA will test it.
It's driving me mad!! So a way to counterplay this stupid requests, I provide the happy path and what to expect. And in case, they stumbled on a bug later in production, I can easily say "It was approved by your testing team and that's a new requirement ;)"

I developed a simple feedback form, that captures user feedback and forwards it to a customer care email.

Today, I received a call from someone who was sub-contracted to create a system that would ingest these feedback emails and process the data to have some desired result.

So dude wants me to change the way the email is formatted. Because there are "line feeds" in the email. Essential making it computer readable as opposed to human readable. I don't have a problem doing that but I'm wondering if he ever heard of regular expressions.

A little story which happened my SECOND day on the floor after getting hired to do customer-facing phone support for my current job (can't mention the name, NDA). Customer from Detroit calls in:
Me: "Thank you for calling (company), my name is Guru, how can I assist you?"
C: "Uhhh, yeah. I need to get back into my ID. I can't backup my tablet or phone, and y'all are kinda holding my data host-" <Loud gunshots>
C: "oh! Shit!" <sound of running feet>
Me: "Everything OK sir?"
C: "Fuck! Naw! Hang on!" <more running, jumps a fence, skids to a stop>
C: "Ok, I'm safe, I'm safe... So what I gotta do to get y'all to let me back into my shit?"
*MUTE* Me: "First of all, what the fuck are you doing on the phone with me when you should be either A) calling the cops because, I dunno, just maybe some trouser stain is attempting to kill you, or, B) FIRING BACK, MOTHERFUCKER!!"
*REAL* Me: "OK, first you gotta… (outlines step 1,2,3... etc)
C: "OK, that sounds easy enough. I'll try it when I get to the office, I'm on my way there now- shit. Hold on again..."
(talking to someone on the street): "what, him? That dude? Over there? That dude... In the shirt?What the fuck!? Are you sure? Hold on, sir! I'ma call you back..."
Last thing I hear before the line lets go is a large BOOM!

Sometimes it's best to just sit back and sip your coffee...

The company I worked for had to do deletion runs of customer data (files and database records) every year, mainly for legal reasons. Two months before the next run they found out that the next year would bring multiple times the amount of objects, because a decade ago they had introduced a new solution whose data would be eligible for deletion for the first time.

The existing process was not be able to cope with those amounts of objects and froze to death gobbling up every bit of ram on the testing system. So my task was to rewrite the exising code, optimize api calls and somehow I ended up in multithreading the whole process. It worked and is most probably still in production today. 💨

Looking for ideas here...

OK, customer runs a manufacturing business. A local web developer solicits them, convinces them to let him move their website onto his system.

He then promptly disappears. No phone calls, no e-mail, no anything for 3 months by the time they called me looking to fix things.

Since we have no access to FTP or anything except the OpenCart admin, we agree to a basic rebuild of the website and a redeployment onto a SiteGround account that they control. Dev process goes smoothly, customer is happy.

Come time to launch and...naturally, the previous dev pointed the nameservers to his account, which will not allow the business to make changes because they aren't the account owner.

"We can work around this," I figure, since all we *really* need to do is change the A records, and we can leave the e-mail set up as it is (hopefully).

Well, that hopefully is kind of true—turns out instead of being set up in GoDaddy (where the domain is registered) it's set up in Gmail—and the customer doesn't know which account is the Google admin account associated with the domain. For all we know it could be the previous developer—again.

I've been able to dig up the A, MX, and TXT records, and I'm seeing references to dreamhost.com (where the nameservers are at) in the SPF data in the TXT records. Am I going to have to update these records, or will it be safe to just leave them as they are and simply update the A record as originally planned?

Like 4 years ago I worked in a company as IT that used a windows desktop app with SQL Server 2008 (yep that old) to manage their sales, this app was written in WPF, the app was good because it was customizable with reports

One day the boss wanted to keep extra some data in the customer invoice, so they contacted the app developers to add this data to the invoice, so they they did it, but it in their own way, because the didn't modify the app itself(even if it was an useful idea for the app and companies that use it) they just used other unused fields in the invoice to keep this data and one of the field that the boss was interested was currency rate, later I verified in the DB this rate was saved as string in the database

The boss was not interested in reports because he just wanted to test it first and let time to know what the boss will need in the reports, so at the of the year they will contact again the devs to talk about the reports

So is the end of that year and the boss contacted the devs to talk about the reports of the invoices using the currency rate, this rate was just printed in the invoice nothing more, that's what the boss wanted that's what's the devs did, but when asked to do the reports they said they could'nt because the data was saved as string in the DB o_O

Well, that was one the most stupid excuses I ever heard...

So I started to digging on it and I found why... and the reason is that they were just lazy, at the end I did it but it took some work and the main the problem was that the rate was saved like this 1,01 here we use comma for decimal separator but in SQL you must use the dot (.) as decimal separator like this 1.01, also there was a problem with exact numbers, for example if the rate was exactly 1, that data must be saved just 1 in the field, but it was saved as 1,00 so not just replace all the commas with dots, it's also delete all ,00 and with all that I did the reports for my boss and everyone was happy

Some programmers just want to do easy things...

Before my vacation I’d been chatting with one of our dbas about an etl tool we needed for a customer we’d already signed all the contracts with saying we would provide one for a historical database of old data. They had been looking at one from SAP but in typical fashion a license was worth more than the actual contract.

Anyway long story short on the weekend before I went back to work I rattled together a little python proof of concept using a couple of azure databases and when I went back demo’d it to the pm and dba they loved it and we built on the poc to have a working loader which saved us about £30k by not buying the SAP product and just wrote our own.

It's too early to be asking these questions today:

Are your DB schema changes checked into source control?

What branch are they checked into?

Why are the schema changes checked into one branch, but deployed to a completely different database?

Is my CI pipeline deploying incorrectly? Oh, you manually deployed changes.

Are your DB changes in source control an accurate reflection of what you actually put in the staging database?

Why not?

Can I just cherry-pick update my schema with your changes from the staging database?

Why is there a typo in your field name?

Oh. Why is there a typo in the customer data set? Don't they know how to spell that word?

Why is the fucking staging database schema missing three critical tables?

Is the coffee ready? I need coffee.

Why is the coffee not ready yet?

What's going on in DevRant this morning?

What project am I working on now anyway?

Did my schema update finish yet?

Yup, it finished. Crap. Where the hell do I keep those backup files?

What's the command line to restore the file again?

Why doesn't our CLI tool support automated database restores?

I can fix that. What branch name should I check the CLI tool into?

What project was I working on this morning again?

So to give you a feel for what evil, clusterfuck code it was in: this projects largest part was coded by a maniac, witty physicist confined in the factory for a month, intended as a 'provisional' solution of course it ran for years. The style was like C with a bit of classes.. and a big chunk of shared memory as a global mud of storage, communication and catastrophe. Optimistic or no locking of the memory between process barriers, arrays with self implemented boundary checks that would give you the zeroth element on failure and write an error log of which there were often dozens in the log. But if that sounds terrifying already, it is only baseline uneasyness which was largely surpassed by the shear mass of code, special units, undocumented madness. And I had like three month to write a simulator of the physical factory and sensors to feed that behemoth with the 'right' inputs. Still I don't know how I stood it through, but I resigned little time afterwards.

Well, lastly to the bug: there was some central map in that shared memory that hold like view of the central customer data. And somehow - maybe not that surprisingly giving the surrounding codebase - it sometimes got corrupted. Once in a month or two times a day. Tried to put in logging, more checks - but never really could pinpoint the problem... Till today I still get the haunting feeling of a luring memory corruption beneath my feet, if I get closer to the metal core of pure C.

A customer has this project that smells ... like it could be not fun.

They're doing business with walmart (actually a walmart satellite company, even worse).... I've seen this story before. They're super excited, they're seeing $$$... seen it not work out so many times.

Anyway they're having us rush out these forms and documents and so on and I can see there's a lot of data that is going to be required missing.

My contact is super peppy and happy and so sunshiny that my concerns are going over her head... she just sends emails to people, like FW, RE RE ... this is gonna be a mess of last minute / 'where is this?!?!?!' kinda work...

Granted I work at a good place, this won't have any blowback on me... but god damn guies listen to coder guy that the data that will be needed isn't there and there is a SHIT ton that I'm pretty sure isn't ... anywhere.

Fuuuuuuuck!!
CR estimates:
Part 1: 2h including testing
Part 2: 2h-2days-maybe never (small changes on horrifically fucked up project noone understands with tons of tech debt)

Managed to pull off the part two in one day.. //yay me?!

Additional day to unfuckup git fuckups (including but not limited to master head not compiling because a smartass included *.cs in .gitignore file which he also pushed..don't ask, I have no clue why..) which was a huuuge deal for me as I usually use only local repo and had no idea how to tackle this.. coworker helped out.. seems I was on the right way, but git push branchy was acting up & said I had to login & ofc I had no clue what the pass was set to (first setup was more than 2yrs ago)..so new key, new pass.. all good.. yay!

Back to the original story/rant: Now I'm stuck with writing jira explanation why it was done this way & not the way customer suggested. They offered only vague description anyways which would require me to do a hacky messy thing, ew.. + it most probably would require major data modifications after deployment to even make it work..

Anyhow, this expanation is also easy peasy in english..
BUT...
I must write it in my native tongue.. o.O FML! Spent almost 40mins on one paragraph..

Sooo.. if anyone will petition to ban non english in IT, I'm all for it!!

Can there be a happy rant?

This is going to be a bit of a rambling semi coherent story here:

So this customer who just doesn't know what their data schema is or how they use it (they're a conglomeration of companies so maybe you get how that works out in a database). For every record there's like a ton of reference number type things mapped all over the DB to fit each companies needs needs.

To each company the data means something different, they use the data differently, and despite their claims otherwise, I think there are some logical conflicts in there regarding things like "This widget is owned by company A, division B, user C.". I'm also pretty sure different companies actually don't agree on who owns what... but when I show them they just sort of dance around what they've said in the past...

So I write a report (just an SQL query that outputs ... somewhere ... I mean what isn't that?) that tells them about all the things that happened given X, Y, Z.

Then every damn morning they'd get all up in arms about how some things are 'missing' but sometimes they don't know what or why because they've no clue what the underlying data actually is / their own people don't enter the data in a consistent way. (garbage in garbage out man...)

So I've struggled with this for a few weeks and been really frustrated. Every morning when I'm trying to do something else ... emails about how something isn't working / missing.

In the meantime I'm also frustrated by inquiries about "hey this is just a simple report right?" (to be clear folks asking that aren't being jerks, and they're not wrong ... it really should be simple)

Anyway my boss being the good guy he is offers to take it over, so I can do some things. Also sometimes it helps just to have someone else own something / not just look it over.

So a few days into this.... yup, emails coming in about things 'missing' or 'wrong' every day.

Like it sucks, but it's nice to see it suck for someone else too as validation.

Finding 2x external USB (!) Floppy drives in the trash.. there were still customer data on the floppies inside it. Was a great day. Still have one :)

I really hate working with learning management systems (LMS).
I make training simulations for retail companies and some of these have the worst, backwards LMS's out there.
The providers who install and manage these LMSs for the companies always insist we make our training run inside their own environment, but we can't since it's a 3D training made in Unity that doesn't run well in a browser.

Luckily some of these are fine to figure out. Just a few API calls here and there for authorization and reporting progress, but some are an absolute nightmare.

Just now one of the providers provided me with a 2000 page documentation of all the functions of the LMS's API that our customer is using. All I need are like 5 pages that explain what URL to call with what data and the responses, but now I'm stuck spending days trying to find the 0.5% of this documentation that I need to communicate with their API.

And of course, the documentation is vague as all hell. minimal descriptions of what each endpoint does. Subjects names are super vague, as in do I look for course progress or lesson completion state. What the heck is a Learning Event, is it relevant to me?

And the errors in this document, too.
Bullet-point lists with duplicate items.
language errors everywhere.
Property lists where they copy-pasted the description of properties.
An entire EMPTY chapter, literally a page with only the chapter's title.

I just can't stand how these providers barely seem to know anything about the API of the LMS's they provide to customers.
(for clarity, the LMS is produced by some big tech company, it's installed and maintained by some 3rd party which is our main line of communication when rolling out trainings to these).

It always goes like: "Hey, we want to use your training." "Oh, that's great, we have our own, simple LMS where you can view your employee's progress." "Nah, we want to use our backwards LMS. Here's a giant manual about it's API, go figure it out!"
And then I'm left here tearing my hair out trying to figure out which 3 calls I need to send their API from the tons of extra stuff it can do which is completely unnecessary and being unable to rely on the provider because they lack the knowledge and have such thick skulls about the implementation of the LMS itself that they also seems completely unwilling to help to begin with!

Just another day at the office.