Got my laptop back from SquareTrade today. This is after a month, 2 weeks of which they gave no status updates.

Per their "Repair Summary":
Reported issue: Power/Charging port
Actions: Repaired
Parts repaired/replaced: None. OS reloaded
(Note this was originally a Windows 10/Gentoo setup)

WTF??? I thought the extra M2 SSD they included might have been the drive they had replaced, but nope. Both are blank (one W8/what the computer originally came with, the other W10).
I'm at a loss right now.

Getting back to the cpp applet I started somewhat recently (Vanilla + Gentoo kernel version checker)...

Me: "debugging c plus plus code"
Dictation: "f***ing c++ code"
...
Well, it's not too far off.

Finally completed filing a claim for my laptop today. Been putting it off for months because it requires a call from a SquareTrade "specialist" to help diagnose your problem before a claim is finalized...

Me: "Hey I've received a box from you guys that was far too small for my [gaming] laptop both times I've sent this in and wanted to be sure I get the right size this time"

Specialist: "Oh, we've made some pretty big changes since you last filed a claim, we now base the size of the box we send you on the model of the device"

Me: .... what were they basing the size on before..?